Halifax Fraud attempt

ollieb023

Hi

I just thought I would share what has happened with me today. My main back account is with Halifax and I also hold an ISA with them and my credit card. I only ever access my account at home and not on public computers.

I received a call on my mobile from Vodafone telling me they had receive a request to divert all calls to a different number, and was this true? I thought nothing of this and said no this must be a mistake, I didn’t make any request.

About 5 minutes later I received a automated call from Halifax to advise that I was setting up a new payee on my account press 1 to accept, 2 to decline. I obviously declined this straight away.

I then realised why someone had tried to divert my mobile calls and realised that someone was trying to commit fraud on my account.

And then literally just after I hung up I received a call but the number was withheld and they hung up as soon as I answered, I guess this was them testing to see if the diverts had worked.

I contacted Halifax straight away, they said someone had transferred all of my ISA a few grand to my main account and was then trying to setup a new payee, presumably to clear my account out.

My online access is currently suspended and both Halifax and Vodafone fraud teams are looking it to this.

I have no idea how they gained access to my online banking, I have run a full virus check on my laptop.

What would people do in my situation carrying on as normal, change banks, change my mobile number etc

lee111s

Carry on as normal but ensure that you change your passwords/logins for your onnline accounts.

I'd also change them on something like an iPhone where there's almost zero change of there being a keylogger farming the information you type in.

dalesrider

You need to do nothing more than run FULL virus scan then something like malwarebytes (for malware).

Have you responded to any emails or such from anyone, or had any odd calls?

Clearly someone has managed to access your Halifax account. So someone has your username, password and the other security question which you enter 3 from x.
So clearly its either your computer or someone you know that has done it.

ollieb023

Ok thanks I will run malwarebytes and see what it finds. I am certain it is no one I know as the Halifax username is a totally random number and I don’t write down any passwords, although I will change them all now.

opinions4u

Please can you use standard font.

I can't read that.

pinkdalek

Could you have logged on using someone else's laptop/PC? If so it may be probable that their computer as virus/malware.

Jules2012

Well done for catching it in time.

Dirty thieving scum hope they get caught.

System

Use a computer you know to be clean to re-establish logins etc
Change all your logins for anything remotely important

For Halifax/BOS/Lloyds, get them to erase your mobile number and only allow callbacks on your landline (assuming you have one) as they usually require you divert calls from the actual line.

dr_adidas01

Heng_Leng wrote: »

Use a computer you know to be clean to re-establish logins etc
Change all your logins for anything remotely important

For Halifax/BOS/Lloyds, get them to erase your mobile number and only allow callbacks on your landline (assuming you have one) as they usually require you divert calls from the actual line.

Good idea, though I think changing your mobile number on internet banking is a bad idea. How are they going to call you with no mobile number and your not at home say your in another country?

Your then !!!!!!ed as they can't call you and ask if its you using your card in a foreign country.

Paul_01

Heng_Leng wrote: »

Use a computer you know to be clean to re-establish logins etc
Change all your logins for anything remotely important

For Halifax/BOS/Lloyds, get them to erase your mobile number and only allow callbacks on your landline (assuming you have one) as they usually require you divert calls from the actual line.

How do you know that the computer is 'clean'?

If we could tell that, the problem wouldn't arise in the first place.

System

Its question of risk; the OP might value security of his/her savings more than being called when roaming. I've personally never had a card stopped abroad but take at 1 or 2 backups incase and suggest against relying on a call from a bank.

dr_adidas01 wrote: »

Good idea, though I think changing your mobile number on internet banking is a bad idea. How are they going to call you with no mobile number and your not at home say your in another country? Your then !!!!!!ed as they can't call you and ask if its you using your card in a foreign country.

A trusted family member, neighbour or friend with some technical knowledge and anti-virus/spyware software? A tablet computer in Starbucks or McDonalds? It's a question of risk again.

Paul_01 wrote: »

How do you know that the computer is 'clean'?

If we could tell that, the problem wouldn't arise in the first place.