Orange Price Hike - something fishy with the Ts & Cs?

oopsadaisydoddle

I may be missing something but i don't think it constitutes an actual change in t&c's though?

gjchester

DamePeggy wrote: »

My copy from 2011 refers to the long-defunct 'Centre' rather than any government agency that actually existed at the time.

Orange doesn't really exist either, is a subsidy of EE, but as EE took on the brand and all assets and liabilities they are seen as the same.

As I said I'm not sure you have much ground to stand on pursuing that line.

DamePeggy wrote: »

I just called Orange and asked specifically if they sent me any details of a change in my Ts&Cs since I took out the contract (in August 2011) and they stated categorically that they have not done so.

As I said before have you checked all your bills to see if you were notified that way? They don't have to send you a separate letter it could be on a bill or with an insert with a bill if you get paper bills.

Good luck in your chase, but check you have not missed something.

Nereis

If you ring customer services and speak nicely to them they can change your tariff to one that avoids the price increase.

DamePeggy

Nereis wrote: »

If you ring customer services and speak nicely to them they can change your tariff to one that avoids the price increase.

Maybe I could, but I don't think that Orange/EE should be able to get away with unilaterally changing their terms with no indication (and I have checked the bills I've not shredded) and I'd rather not give them any more business than I have to now. Oh, and I always speak nicely!