We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Sky contract
Options

hepi1972
Posts: 1 Newbie
Hi,can anybody help .... i agreed to a sky contact over the telephone at a set price per month for the next year. None of the DD that have come out of my account have been what was agreed. They say I must be wrong!! I have asked for a copy of the recording of the conversation but they are not replying to me. What else can I do????
:mad:
:mad:
0
Comments
-
Email the CEO.0
-
i agreed to a sky contact over the telephone at a set price per month for the next year. None of the DD that have come out of my account have been what was agreed.
Or is this some form of retention deal?
Regardless, why didn't you complain when the first "error" occurred?0 -
Sky don't send out a "what you'll be paying" letter. I was expecting one when I signed up but got nothing.0
-
Sky don't send out a "what you'll be paying" letter.
It's helpfully headed " Let's confirm what you'll be paying"
Customers can also check the bill (prior to it being taken) online.
https://www.sky.com/mysky
Or press "interactive" on the Sky remote...0 -
For clarification - your contract is for the viewing card only, NOT price. That said, SKY will usually lock in the agreed price for 12 months anyway, BUT, the services they supply will always offer additional elements that will add to the basic costs.
Check your online account to see a breakdown of the charges.0 -
Moneyineptitude wrote: »Well I certainly got one, I have it here in front of me now from last August.
It's helpfully headed " Let's confirm what you'll be paying"
Customers can also check the bill (prior to it being taken) online.
https://www.sky.com/mysky
Or press "interactive" on the Sky remote...
Interesting. Never got one at my parents a few years ago, not got one with my new contract at my new house and my dad didn't get one when he took out sky this week!0 -
I have said this numerous times....if you agree anything with any company (Sky, BT, Barclays, etc.), always send an email to confirm the agreement.
I have always done the above and, if the company disputes the agreement, you have evidence to argue with and often get compensation for the company's incompetence.
HTHs.0 -
I have to say an email is not foolproof, nor binding for that matter.
Anyone can create a fake copy email stating what they want/expect, and when the dispute matures, that fact this copy exists means nothing. However, to work, a LETTER is viewed as a valid communication, and your copy of this viewed (by courts) as acceptable for evidential purposes.0 -
I have to say an email is not foolproof, nor binding for that matter.
Anyone can create a fake copy email stating what they want/expect, and when the dispute matures, that fact this copy exists means nothing. However, to work, a LETTER is viewed as a valid communication, and your copy of this viewed (by courts) as acceptable for evidential purposes.
I always communicate via email and I have had got some great deals over the years; including :- A free replacement 3-piece suite.
- Vouchers given to me due to many companies incompetence.
- £199 given to me for a chartered airline delaying a flight for over 24hrs.
- Compensation for companies not turning up for appointments, etc.
:rotfl: but why waste money ?;)
Companies will always respond to ems. If they don't and someone needs to go to court, then just send a final registered postal letter to the company before the court action and refer to the ems. If they then don't respond satisfactorily, then start the court action. For info, I have never had to resort to the final registered postal letter cause the companies always respond and accept what I say.
HTHs.;):rotfl::)0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 598.9K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards