What are my rights?

dalesrider

So the general manager does not have authority to refund.... Is that a title he has made up to cover up he is nothing but a salesman.

Having had road/offroad bikes for well over 30 years I have never hit a issue with water in a take to that level.
You do get the odd bit in, but never a couple of ltrs. That sounds like someone has done it on purpose. Unless the fuel cap is not seating.

Clearly for a new tank to be required it must have been going on for a while to rust it enough to be replaced.

What age is the bike?

ThumbRemote

Put it in writing that you are rejecting the bike under the Sale of Goods Act and you require a full refund. Send it recorded delivery.

katie50

Thought I would do another re-cap.
Sent an email and 2morrow sending letter recorded delivery putting everything in writing.
The guy from Robinsons of Rochdale said that the bike was being fixed under the warranty or paying an extra £200 for a new bike. They were the only options he was giving and under no circumstances would a re-fund be given. He wasnt very nice. I told him that there was no way I was going to pay more money out and I just wanted a refund now. What should I do next if he wont give a re-fund?

bod1467

Small claims court. (Or the threat of at least). Make sure your letter is headed Letter Before Action. Search online for templates.