Blue screen , 'physical memory dump' message - what do I do?

rick@findthatfuchsia

http://support.microsoft.com/kb/293077

londonman81

Browntoa wrote: »

sounds like a driver issue, had you recently installed something prior to this happening

The only thing I have re-installed since the reformatting is the network card driver which I needed in order to connect to the internet again.

If this is the problem, will re-installing end the blue screens? Or am I condemned to them from now on?

londonman81

albertross wrote: »

have you patched the PC with https://www.windowsupdate.com yet? Does it have service pack 2 installed?

The Dell reboot CD includes SP2 so I assume it was loaded up during the refornatting.

Re BSOD:

It's a driver bug, or logical corruption somewhere,

try, start, run, cmd

chkdsk c: /F/R

and reboot as a starting point.

When I do this it says 'Chkdsk cannot run because volume is in use by another process'.....??

JonnyThunder

Just like the earlier post says, this is directly a driver issue with the way it uses memory addressing. This is what I would do to fix it....

1. Uninstall your network driver.

2. Try to recreate the issue again with this driver off.

3. If this fixes the problem, find another driver (or an older one if the newest is causing the issue) to replace the one you removed.

4. If it doesn't help, remove your other drivers (sound / gfx and anything else) ONE BY ONE and run the PC without them. By process of elimination you should find the cause of it.

It does concern me that you only installed a network driver. You should try to find your chipset drivers for your motherboard because although Microsoft provide some basic drivers for older boards - they aint great. Find out what sort of mobo you have and find the chipset driver for it!

Hope this helps

albertross_2

chkdsk should prompt you to run itself after the next reboot.

Where did you get the network card driver from? Dell?

Jzpop

The ndis.sys reference in your bluescreen error message certainly indicates a network driver problem. As stated above, see if you can obtain an alternative driver, ideally from Dell.