Sky broadband - Orange broadband problems

darwin-rover

matrix999 wrote: »

The modem sync speed is 8092kbps....have to say its better than the crappy dial up connection I had!

Its all good :cool:

jolenejolene

Hi,
can anyone tell me how you know what speed you are getting. I am intrigued to know what i get from my BT broadband for general surfing (not downloading). It seems as slow as dial up to me?
Thanks,
Jo

espresso

There are lots of speed tests on the net. Try this one or this one allows you to post a link to your speed test results here on the forum.

woohoo

Hi,
I am on BT broadband - basic package which I think it supposed to be up to 8mb. I just ran a test and my download speed is 745kb. What is that all about?? I don't have the home hub - is that why?? This seems slowwwwwwww! Any ideas appreciated!

annmckay

Don't bother with Sky. I decided to change to their inclusive package, [tv, phone & Broadband] and I've had nothing but problems, so I've cancelled this morning.

Oakey22

i am with sky and these are my speed results

Last Result:
Download Speed: 13886 kbps (1735.8 KB/sec transfer rate)
Upload Speed: 640 kbps (80 KB/sec transfer rate)

happyhero

Oakey22 wrote: »

i am with sky and these are my speed results

Last Result:
Download Speed: 13886 kbps (1735.8 KB/sec transfer rate)
Upload Speed: 640 kbps (80 KB/sec transfer rate)

Hi Oakey22, thanks for the results but how long you been with them and have you had any loss of service at any time?

samplerfan

I was with Orange too.. and was very disappointed with their service and speed. I changed to sky max at £10 a month and have to say the whole thing was trouble free. It took 10 days and three phone calls to orange to get my mac code but once i had it and placed my order with Sky it was very smooth. Three working days later the Sky box arrived (actually they sent two) The next day i got a confirmation letter giving me my activation date. On the date itself my broadband went off at lunchtime, i plugged in the new sky box and downloaded the software and five minutes later i was up and running. I havent had any disruption in service and i have been with them just over a month now. I have tested my speed a few times and it always shows around 8 megs so i'm very happy.
hope that helps

happyhero

samplerfan wrote: »

I was with Orange too.. and was very disappointed with their service and speed. I changed to sky max at £10 a month and have to say the whole thing was trouble free. It took 10 days and three phone calls to orange to get my mac code but once i had it and placed my order with Sky it was very smooth. Three working days later the Sky box arrived (actually they sent two) The next day i got a confirmation letter giving me my activation date. On the date itself my broadband went off at lunchtime, i plugged in the new sky box and downloaded the software and five minutes later i was up and running. I havent had any disruption in service and i have been with them just over a month now. I have tested my speed a few times and it always shows around 8 megs so i'm very happy.
hope that helps

Hi samplerfan I think I will change to Sky too its getting worse with Orange.

Were you able to get your Mac code ok, I am hearing about problems getting this out of Orange?

Do you know does the code expire after a while, I think I heard it does but can't remember the details?

Also what happened about your email address, do you lose the old one and get new with Sky?

Bracknell

hi, I am also a disillusioned former Wanadoo customer, now Orange and I have had loads of problems. I was getting thrown off the internet about every 15-20 minutes, every evening I tried to use it, for a period of (in the end) almost 2 months. Often I couldn't get back on at all that day and had to try again the next day. Finally, after multiple frustrating calls over several weeks to customer support, they did a line check and fixed the problem.

Then I started having major email problems (I have a wanadoo address). It keeps telling me my username/password is not recognised and it is very hit and miss whether I a)get in or b)can actually read anything once I get in. I have complained about 5 times so far and just been told they know some customers are having problems and would I be patient while they try to fix it. My email address is now virtually unusable.

Thanks for all the advice on this post, I am going to check my contract as I can't remember how long I've had it - and then change!!