Currys dishwasher return query

Maisie_Miss

Hi all,

I apologise if this query has already been answered elsewhere and that I've missed it.

I bought a Kenwood dishwasher in-store at Currys last Tuesday 12th March. It was not my first choice, nor the cheapest, but I wanted one with a digital display on the front (I have my reasons, honest!!).

It was delivered the next day, unpacked and installed by their delivery service. I tested it empty on a short cycle, as recommended in their manual, and it seemed ok.

I've used it once a day since then and I have to say I am not impressed. The "normal" cycle for washing everyday soiled dishes takes 2 hours and 40 minutes, which is almost twice as long as the equivalent cycle on my previous dishwasher. The drying is extremely poor, with the dishes coming out with a "moist" feel about them (and that's the same whether I take them out as soon as the cycle finishes or a couple of hours later). The lower rack seems incredibly flimsy even when it's empty and when there are dishes in it, it tends to come off the runners when I pull it out. The lower rack also has large gaps in the base which means I can't put items on the floor of the rack otherwise they would fall clean through.

All in all, I am not happy with it and would like to exchange it for another. I've checked the T&C's on the Currys website and it says that I am entitled to a refund or exchange within 7 days as long as the appliance is returned in it's original packaging. Ummm.... that went out of the front door with the old dishwasher and the delivery guys! The other criteria of returning something is to have the proof of purchase and make the return within 21 days, which is not a problem as I only bought it last Tuesday.

So... anyone got any idea where I stand before I approach Currys?

Thanks for reading,

M_M
x

CoolHotCold

If you purchased in store, you don't have any automatic return rights for a change of mind policy.

Your best bet is phoning Currys and asking or going into store, however it's unlikely they want to take back a open, used, non-faulty item.

Maisie_Miss

Thanks CHC - I understand where you're coming from. However, how does anyone know if something is right until it's used? That's the quandry I find myself in. I can't get my head around how the appliance is cited as being "energy saving" when it the normal cycle takes more than twice as long as it did on my old dishwasher.

Ah well, I shall pop into Currys tomorrow morning on my way in to work and see what they say. I might just catch someone in a good mood! :-)

Thanks again x

shaun_from_Africa

I can't get my head around how the alliance is cited as being "energy saving" when it the normal cycle takes more than twice as long as it did on my old dishwasher.

It probably washes at a lower temperature then your old model which would be the reason for the energy saving.
A cooler wash would take longer than a hot wash.
As it washes colder, the items in there wouldn't get as hot as you are used to, and this would be why they don't dry off as much.

Esqui

Worth checking in the manual to see if it says average cycle times. If the cycle you're using says it will take 1 hour and takes 2 hours, then that would be a fault!

bris

Google is you friend, put the model number in (before you buy it) and do your homework, it's called "due diligence". You have no right to return it now, and they won't take it back.

shaun from africa is right, it is energy saving because it doesn't get as hot, therefore less power required, less money but a longer cycle, a trade of.
Take it out of energy saving mode for a quicker, but more expensive wash. I have a similar machine, it can do it in 30 minutes but it gets really hot and is more abrasive to the dishes in the long run, but ok if you need them in a hurry.

Maisie_Miss

Thank you Shaun - if the salesperson who sold me the dishwasher had told me all of that, it might have made my choice a bit easier. As it was, he didn't mention any of that.

Bris - I actually did do some browsing online before going instore, mainly to check prices and to see what was out there. Model numbers? How on earth would I know what model number I was going to end up with? I am slightly offended by your "advice" as I'm not completely clueless.

Since you mention it, I did do some further checking online and had a closer look at a Zanussi dishwasher that I had liked the look of, which was my other choice when I was instore. In their particulars description, they list the programmes as 30 minute wash, Auto 45-70, Eco 50, Intensive 70, Rinse & Hold. I thought that all the numbers referred to were the times of the cycles, but it turns out that they refer to the temperature of the washes. The shortest wash cycle with drying is 90 minutes!!

Hey ho, you live and learn. Hopefully this thread will help someone else before they make a similar purchase in the future.

unholyangel

Maisie_Miss wrote: »

Model numbers? How on earth would I know what model number I was going to end up with?

Are you perhaps confusing model number with serial number? Kenwood is the make, there will also be a model number correlating to that particular "design".

Like the model number for:
http://www.currys.co.uk/gbuk/kenwood-kdw60x10-full-size-dishwasher-stainless-steel-04195247-pdt.html

Is kdw60x10.

Bris meant that before committing to a purchase, look up the make/models you are interested in and see what the reviews of them are. Dont just check one review site, check several. Especially with large purchases. I think I spent at least 3-4 weeks researching different tv's/deals to find the best value for money that suited my needs. My tv unit was only a few days but there is a lot more things that can go wrong with a tv than the unit.

Shop around for the best deal, sign up to cashback websites and google for discount codes (in true MSE style). If the value of the item is over £100, pay at least part of it by credit card so you're covered by S75 of the CCA and if you're less than say.....95% sure about your purchase, buy it online to give yourself additional rights (distance selling regulations - although certain goods/services are not covered by either the DSRs in its entirety or they are exempt from the right to cancel).

Apologies if you already know all of the above (but i'm sensing you dont since you quoted the 7 day cancellation - which is DSRs - for a purchase made instore), but even if you do, no doubt there will be someone who doesnt and will read this thread