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Dialaphone bargains.....?

ordered a U600 £35 pm comes with free....19" LCD and free bluetooth head set ...free 3mths insurance......

everything went thruogh next day del.....nothing turned up...?

rang them up .....order cancelled due to credit check.....???

totaly gob smacked I dont owe any 1 anything or very little and mortgage is in wifes name.....

any 1 had same experience with this company or is it me...?

can any 1 help .....?

seems a good deal though...

Comments

  • smsmasters
    smsmasters Posts: 991 Forumite
    Ask for advice from your bank.
  • topmum
    topmum Posts: 387 Forumite
    Ask Dialaphone which credit reference agency they use. You then can contact the agency direct and request a copy of the files they have on you (there will be a charge). Once you receive the print out, you can check if the information they hold is correct.
    HTH :beer:
    :rotfl:
  • stugib
    stugib Posts: 2,602 Forumite
    1,000 Posts Combo Breaker
    How long have you been living at your current address? My wife was knocked back when she'd only been living at my address for 3 months.

    Unfortunately your bank or the credit agency are unlikely to give you a definitive reason IME.
  • Shelanne
    Shelanne Posts: 125 Forumite
    Exact same thing happened with my mum when ordering phone with buymobilephones.net, totally unjustified, her credit rating shoul be excellent!

    I rang the company and they said it was the network (O2) and they said O2 knocked a lot back! She ordered same phone on T Moblie no problems.!?!

    She's had no other trouble getting credit.
  • Llyllyll
    Llyllyll Posts: 870 Forumite
    Same thing happened to me with O2 via Mobileshop.

    Ordered mine and the wife's at the same time; her's went through ok but mine didn't. Strange thing is that most of the loans and cards we've had are in my name not hers.

    One of the main things I noticed that were different on our credit reports was that she has run a catalogue for many years whereas I haven't.

    In their defence however I was informed before the order was cancelled, all I had to do was provide a proof of address which had to be dated within the last 3 months from the list below:

    - Driving Licence
    NEW STYLE DRIVING LICENCE - whole form PLUS ID card
    OLD STYLE DRIVING LICENCE - whole form UNFOLDED
    - Current account bank statement dated within the last three months showing recent transactions.
    - Credit card statement dated within the last three months showing recent transactions.
    - Land line (NOT mobile) telephone bill dated within the last three months.
    - Gas bill dated within the last three months.
    - Electricity bill dated within the last three months.
    - Front cover of family allowance book.
    - Front cover of state pension book.

    HTH
  • millie
    millie Posts: 1,541 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I had the same trouble with Dialaphone and I did not owe a penny to anyone.
    they said they had used Experian. I got an online credit check report with Experian I think it cost about £15 but I was so insensed at being turned down. It did not show any problems, when I tackled Dialaphone about it they just gave me a number for o2 but I did not bother I just got a contract with Carphone Warehouse instead. Dialaphone did say I could take out a contract with Orange, Vodaphone or one of the others it was just o2 that was the problem
  • HugoSP
    HugoSP Posts: 2,467 Forumite
    Dialaphone have had problems with their site. It may be something to do with that.
    Behind every great man is a good woman
    Beside this ordinary man is a great woman
    £2 savings jar - now at £3.42:rotfl:
  • Equanimity1
    Equanimity1 Posts: 33 Forumite
    Going to try again in wifes name ........then plan C - another network .......because yes it is O2 and these are what the problem is .....probably..........thanx for al you help people...
  • there have been cases in past where the credit check have been rejected and when the customer contacted O2 he got the contract.
    I guess Dialaphone do not do the credit check it passes to O2 and they do this credit check. Even if Dialaphone does the credit check they do it on the guidelines of O2. This is O2 who will give you credit not Dialaphone so the norms aere set by O2.
  • Whyme?_3-2
    Whyme?_3-2 Posts: 18 Forumite
    Steer well clear of Dialaphone. If theres a fault, there is no customer service team - only an automated service which goes garbled at the crucial moment!
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