Laptop keeps losing internet connection

katies_mum

Wondering if anyone can offer any advice please.

My daughers laptop keeps losing our internet connection every few minutes. Whilst my desktop upstairs is fine. Its an HP laptop and she has had it about 15 months. Its been doing this now for the last few weeks so we are starting to think something could be wrong with it? please is there any thing we can try or anything we can check to see if there is a problem.

Many thanks

grumpycrab

Assuming its using wifi (not connected via a cable for internet) then
1. how far away from the router(internet "box") is it
2. how is the desktop connected? (wifi or cable)
3. is there a problem if you put the laptop next to your desktop
4. try a cable to connect it to the internet (and SWITCH OFF THE LAPTOP WIFI when you try this).

waddler_8

Read this, particularly step 5.

http://www8.hp.com/us/en/support-topics/network-internet-support/slow-dropped-network-connection.html

Windows power plans: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00825528


Ensure you have the latest wireless drivers.

http://www8.hp.com/uk/en/support-drivers.html

katies_mum

Thank you both for taking the time to reply.
grumpycrab the laptop is on dining room table, router is in next room very close open double doors between. Desktop is in the back bedroom upstairs so walls and doors between. Both connected Wifi its a Virgin superhub.
Will try what your suggestions.
waddler_8 lots to try think it will be good for me to have a go at this whilst she is at school tomorrow thanks.
I`ll let you both know how we get on, I`m grateful for the advice..fingers crossed.

macman

Have you tried changing the wireless channel?

katies_mum

Wouldn`t have a clue how to do that?? didn`t know you could! my daugher is on laptop at moment and its been behaving itself for the last hour! is this easy to do whilst she is on it? thanks

johnmc

macman wrote:

Have you tried changing the wireless channel?

Download inSSIDer from Metageek.

When you run it you will see what wireless networks are near you.

If there are local networks with a strong signal on the same channel it will swamp yours and knock you off.

Instructions for changing the channel on the hub are on VM web site.
http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=345031&CURRENT_CMD=SEARCH&CONFIGURATION=1002&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

johnmc

macman wrote:

Have you tried changing the wireless channel?

Download inSSIDer from Metageek.

When you run it you will see what wireless networks are near you.

If there are local networks with a strong signal on the same channel it will swamp yours and knock you off.

Instructions for changing the channel on the hub are on VM web site.
http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=345031&CURRENT_CMD=SEARCH&CONFIGURATION=1002&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

katies_mum

Thank you for all your replies, but unfortunately can`t download anything on the laptop as its only on for litterly a minute or two at a time then its disconnecting and then says no internet connection.

The laptop is currently on the desk next to my desktop (desktop is working fine)

Any other suggestion to try would be gratefully appreciated.

grumpycrab

katies_mum wrote: »

can`t download anything on the laptop as its only on for litterly a minute or two at a time then its disconnecting and then says no internet connection.

Take it to your router; connect with "ethernet cable" - one should have come with the router; switch off laptop wifi (there should be a button with a wifi symbol on the top of the keyboard?).
Any luck?

katies_mum

I`ll let you know when i find the cable! just off to look.

Thanks