Co-operative raising prices for new joiners

stan5001

Apologies if this has already been posted but couldn't find anything,

I switched from nPower to Co-op, looking to save around 8%. However Co-op have sent me a letter saying that they are raising prices by 9% for new customers with effect from 20 February...about 5 days after our switch went live!

Where do I stand on this? Do I just take the hit and move to a new supplier? Am completely stumped!

KTF

If you signed up before the price rise date of Feb 20 then you will be on the pre-rise prices.

If you applied after Feb 20 then you will pay the new prices.

MothballsWallet

Sounds like a blanket mailshot from the Co-op instead - if the price rise doesn't affect people like the OP, then they (Co-op) should have ensured that the letter made that clear.

Wywth

stan5001 wrote: »

Apologies if this has already been posted but couldn't find anything,

I switched from nPower to Co-op, looking to save around 8%. However Co-op have sent me a letter saying that they are raising prices by 9% for new customers with effect from 20 February...about 5 days after our switch went live!

Where do I stand on this? Do I just take the hit and move to a new supplier? Am completely stumped!

The price was was effective for new applicants from 12 February 2013 (not the 20th)

http://www.cooperativeenergy.coop/2013/02/12/statement-from-co-operative-energy-on-price-increase-for-new-customers/

Existing customers were only promised a price freeze until 15 April 2013, so expect a letter giving you a month's notice of a price rise anytime soon.

That will be the time to check the comparison sites again

stan5001

So as long as I signed up before the 12th I'm ok then (signed up in Jan). Really badly worded letter. Thanks all. May phone them to confirm anyway