First Direct account activation and internet banking?

juanmanuelmarquez

My acc no and sort code were given on completed the application. Do you need to telephone them to activate the account? As it just states that my debit card and other details will be on the way within the next 7 working days. Will this include internet banking or would i need to request this?

grumbler

IIRC, they have to send you an 'online support ID'.
Then you have to call them for some other 'access ID'.
You need both to register for online banking.

juanmanuelmarquez

grumbler wrote: »

IIRC, they have to send you an 'online support ID'.
Then you have to call them for some other 'access ID'.
You need both to register for online banking.

so they cant send you all the information via post, and verify everythhing via post? no?

....sick of ringing these 0845 numbers!

ColdIron

[FONT=&quot]0800 24 24 24
You're welcome[/FONT][FONT=&quot]
[/FONT]

juanmanuelmarquez

ColdIron wrote: »

[FONT=&quot]0800 24 24 24[/FONT]
[FONT=&quot]You're welcome[/FONT]

thanks, but still sick of ringing banks and being placed on hold for ages, thought it would be cost effective and quicker by doing everything by post but nevermind!

Gizmo247

Not FD, they usually answer in 2 rings 24 hours a day. There are no recorded messages, the customer service people are knowledgable, well trained, polite and can deal with 90% of all queries there and then. Even that number is free.

"Not just a bank - a First Direct bank"

juanmanuelmarquez

Gizmo247 wrote: »

Not FD, they usually answer in 2 rings 24 hours a day. There are no recorded messages, the customer service people are knowledgable, well trained, polite and can deal with 90% of all queries there and then. Even that number is free.

"Not just a bank - a First Direct bank"

....like an advert, starting to think you actually work for them, if you dont you should, especially as a marketing manager!

JSR

What Gizmo says is true. They answer straight away 24/7 direct to a person in the UK (Leeds actually), no stupid menus or holding. This really is First Direct's USP. They also reply to 'secure messages' within a few hours but you do need to phone them at least once to set-up security. After you phone them and set up your telephone password and memorable questions (DOB, mother's maiden name, memorable date and memorable address) they will send you a letter containing the two access codes necessary to set-up internet banking. For me these arrived three days after calling them. For the rest my debit card and welcome pack arrived 2 days after signing up on-line. PIN code for the card was about 5 days. Hope this helps!

juanmanuelmarquez

JSR wrote: »

What Gizmo says is true. They answer straight away 24/7 direct to a person in the UK (Leeds actually), no stupid menus or holding. This really is First Direct's USP. They also reply to 'secure messages' within a few hours but you do need to phone them at least once to set-up security. After you phone them and set up your telephone password and memorable questions (DOB, mother's maiden name, memorable date and memorable address) they will send you a letter containing the two access codes necessary to set-up internet banking. For me these arrived three days after calling them. For the rest my debit card and welcome pack arrived 2 days after signing up on-line. PIN code for the card was about 5 days. Hope this helps!

thanks, i think thats hit the nail on the head! answered the question in full!

fiesta04

What do you really want????

Is it to leave them for £100--your post Friday,or actually use a good Bank?

F4

dalesrider

juanmanuelmarquez wrote: »

thanks, but still sick of ringing banks and being placed on hold for ages, !

So why the heck did you join a bank that has its core service as telephone banking :mad:

At least FD has good fast pick up time, so long as you do not call in the peak periods. Then that is the same for any bank.

I would not use the 0800 number too much or they will simply tell you to dial the 0845 number....
Which is free with a few tele providers now.

1st class stamp 60p. Last time I called FD it cost me 6p... Now changed call profile so i get free 0845 calls :rotfl: