Asda home shopping. Awful.

slopemaster

Tesco used to deliver to my upstairs flat.
They now bring shopping to my back door (rather than front - so it's straight in the kitchen) and will actually bring it in if you ask.
I tried Asda once and thought they were pretty crap.

rustyboy21

Fire_Fox wrote: »

Coming down your street would delay him, couldn't he just drop off in the town centre and you lug it home? Should the postman dump all mail at the street entrance regardless of where mail boxes are?

IMO the stores need to communicate to customers if they do not bring the shopping to your front door. Asda say "picked, packed and delivered to your door" and "great value groceries delivered to your door". My door is not down at street level, it's the entrance to my private space (I do go down to collect if at all possible since there is poor parking locally, but expect very heavy items to be brought up).

You have changed your tune since post 2 haven't you?

ComeTheRevolution

He included the extra details on the delivery note. ASDA ring in advance if there is a problem with the delivery and as they did not call to inform him his request was not possible but completed the financial transaction (it's done on the delivery day, not at time of order) he had every right to expect that they would do that. Pursue the matter.

Abbafan1972

Don't any of these flats that people live in have lifts?

missile

Storck wrote: »

Yep he is insured on your home policy. Any accidents and it would be you he is claiming off.

Utter !!!!!!!!:rotfl:

Abbafan1972

Storck wrote: »

Yep he is insured on your home policy. Any accidents and it would be you he is claiming off.

I am no insurance expert, but surely this is covered under Asda's employers liability insurance?

likelyfran

lucymelissa wrote: »

Order a shop from asda, Currently on a crutch and not particularly mobile thus the order, put this on delivery note asking driver to bring shopping up stairs (I live in a flat) and also answered my buzzer asking the driver to bring the shopping upstairs.
Driver proceeded to swear all the way up stairs "for f sake" and similar before proceeding to dump all the shopping at the door, complain he doesn't deliver to flats then promptly sod off!?
Complained to asda and they haven't bothered getting back to me either, cracking customer service..

Yes, Asda do seem to have a policy of doing as little as possible to compensate customers for disgusting treatment when they are told about it. I speak from several in-store experiences where apart from the odd lovely gem of a staff member, the 'customer service' is routinely non-existent.