O2 Website error'd 6 times then refused me due to too many credit checks, help?

darthtrainer

Bit long but a good read if you’re bored!! On Tuesday the 12th March at 9pm ish I went via a cash back website called cashbackdotcodotuk/O2 which simply observes my transaction so I get credited with some money at a later date; as far as im aware it has no interaction with the O2 website so I don’t think this caused the issues. On entering the O2 website I proceeded to locate the following deal; (HTC One X Plus on the £27 per month, 2 years etc deal) I then went through the purchase process, initially using my Barclays details, 3 or 4 times I got to the delivery screen options where I selected pick up from store as I initially wanted the item delivering to my office; and got errors with ‘unable proceed due to an unknown error please click here to try an alternative method’(I have been informed by a store that they do not carry this phone anymore as its end of life, which explains the error). I retried again with my office details for delivery and got the same errors, eventually trying a different card; I must have done this at least six times, then on the final attempt it came up with the ‘rejected’ you’re not the sort of customer O2 want screen (Credit Referral etc); I can only assume from the number of credit checks done each time I progressed the order to the delivery screen. I tried to speak to customer services but no amount of explanation seemed to work; The O2 system let me buy the phone 6 times it just wouldn’t deliver it so im pretty convinced im not a bad credit risk! Or am i? My main issue is, how do I get this phone and has my credit score been affected by these multiple apparent checks? If so how do we get that reversed as im applying for a new mortgage in a few months and its concerning me. I was a bit miffed that the purchase process doesn’t highlight the credit checks done each time you proceed, although in the small print I found that after the fact. Do any of you kind folks have and suggestions as im getting now where with O2 either via the email they provide (which you never get a reply from) or the Customer Service team?

ecraig

They only deliver to home addresses. This is likely to be the problem.

"Where will my order be delivered? To protect your goods, we will only deliver your items to your home address."
https://www.o2.co.uk/upgrade/static/121254/browsing/desktop/questions-and-answers.html