MSE Blog: I read the T&Cs and was pleasantly surprised

MamaMoo_2

Slowhand wrote: »

..and I'm Jimmy from Auchtermuchty who says your an MSE plant?

What? !!!!!!?

Slowhand

Susan from MSE ?

MamaMoo_2

Slowhand wrote: »

Susan from MSE ?

Again, what?

Slowhand

MamaMoo wrote: »

What? !!!!!!?

....Really?

OlliesDad

Slowhand wrote: »

....Really?

You seem confused Slowhand. Wendy wrote the blog (as per the link in the OP) which Helen then created a forum post. Wndy commented as people queried the content. Simple!

MamaMoo_2

Slowhand wrote: »

....Really?

It looks as if you're suggesting I'm an MSE plant. I may be getting it wrong as its late and I'm tired, but if that is what you're suggesting, you're wrong.
I'm also unsure why it seems to be so preposterous that an article is written by one person and then linked to in a forum post by another.

Former_MSE_Wendy

Hi folks

I've just added this update to my blog:

Following the comments about my blog in the forum I spoke to the Co-operative Electrical about its terms and conditions.

It appears that a broken link during the purchase process meant I was shown an incorrect version of the terms and conditions. The correct terms and conditions, which have now been fixed, allow for an exchange or refund within 30 days, provided the product has not been used, or, under the Consumer Protection (Distance Selling) Regulations, within 7 days of delivery if the goods have been opened. It isn’t 14 days as I’d originally thought.

I wrote this blog to give an example of where I thought a company had gone over and above its legal obligation, as too often companies try to get away with the bare minimum.

Sadly, The Co-operative Electrical didn’t provide the extra protection I’d hoped for on this occasion but it just goes to highlight the fact we should all be more aware of the contracts we’re signing up to and questioning things that don’t make sense. Thanks to the forumites who gave me feedback.

Let me know what good practice you’ve spotted and I’ll pass it on to the company on your behalf.

unholyangel

MSE_Wendy wrote: »

Hi folks

I've just added this update to my blog:

Following the comments about my blog in the forum I spoke to the Co-operative Electrical about its terms and conditions.

It appears that a broken link during the purchase process meant I was shown an incorrect version of the terms and conditions. The correct terms and conditions, which have now been fixed, allow for an exchange or refund within 30 days, provided the product has not been used, or, under the Consumer Protection (Distance Selling) Regulations, within 7 days of delivery if the goods have been opened. It isn’t 14 days as I’d originally thought.

I wrote this blog to give an example of where I thought a company had gone over and above its legal obligation, as too often companies try to get away with the bare minimum.

Sadly, The Co-operative Electrical didn’t provide the extra protection I’d hoped for on this occasion but it just goes to highlight the fact we should all be more aware of the contracts we’re signing up to and questioning things that don’t make sense. Thanks to the forumites who gave me feedback.

Let me know what good practice you’ve spotted and I’ll pass it on to the company on your behalf.

Thanks for the update Wendy.

I don't believe their excuse (because if that was an incorrect version, surely the person I spoke to on the phone would have told me its 30 days not 14) but hey ho. At least its fixed now

Esqui

Makes a nice change from "I didn't read the T&Cs and now it's awful because they're not doing what I thought should happen"