MSE Blog: I read the T&Cs and was pleasantly surprised

Former_MSE_Wendy

Thanks for the useful feedback folks. I really did read the cancellation and returns section carefully - honest.

I'd say the term 'unused condition' isn't the same as 'unused' and I'll be very happy to argue this point to Co-operative Electrical. If I decide to send the laptop back I'll make sure it's as new - nothing installed, no files left behind etc - so that it effectively appears in unused condition.

I appreciate any company who goes over and above their legal obligation (such as the free returns from John Lewis, Debenhams, M&S that Thomas Hardy mentions above) which I think Co-operative Electrical has done here by adding extra time into its contract. Too often companies try to get away with the bare minimum.

If I have any problems sending it back I'll be sure to update this thread.

unholyangel

They're not giving you 7 extra days though. Read it carefully. It says:

If you are not completely satisfied with your purchase you may return it under the Consumer Protection (Distance Selling) Regulations 2000, within 14 days of delivery for an exchange or refund. However the following points must be observed:

DSR's give you 7 working days starting the day after delivery to notify them of your intent to cancel.

Maybe getting an extra 2-3 days at most (based on them accepting cancellation within 14 days but not requiring the goods back, if they require the goods back then this would likely be an illegal term as it would serve to remove your statutory rights under DSRs)

halibut2209

MSE_Wendy wrote: »

I really did read the cancellation and returns section carefully - honest.

I don't doubt that. But you didn't read the regulations quoted in their cancellation and returns section. If you had, you would have seen that Co-op are wrong on several key issues which have already been raised.

MamaMoo_2

MSE_Wendy wrote: »

I'd say the term 'unused condition' isn't the same as 'unused' and I'll be very happy to argue this point to Co-operative Electrical. If I decide to send the laptop back I'll make sure it's as new - nothing installed, no files left behind etc - so that it effectively appears in unused condition.

However, that's still unreasonable of them. You have every right to turn the laptop on, which will obviously activate the operating system and go through the initial set up, something you're well within your rights to do.
Their stipulation re: packaging is also against DSRs.

Unholyangel makes a good point as well. Effectively, they're giving you 14 days, not 14 working days (a point I'd overlooked, assuming it was 14 working days).
Some clever ordering could give you 12 days+ (including day of delivery) under DSRs anyway. (If you accept delivery on Thursday, you then have 7 working days starting on Friday. This will be the Friday, weekend, full working week, weekend and the following Monday. If you're really lucky and include a week with a bank holiday, or even two like at Easter, you can stretch it out to up to 14 days!)

unholyangel

MamaMoo wrote: »

However, that's still unreasonable of them. You have every right to turn the laptop on, which will obviously activate the operating system and go through the initial set up, something you're well within your rights to do.
Their stipulation re: packaging is also against DSRs.

Unholyangel makes a good point as well. Effectively, they're giving you 14 days, not 14 working days (a point I'd overlooked, assuming it was 14 working days).
Some clever ordering could give you 12 days+ (including day of delivery) under DSRs anyway. (If you accept delivery on Thursday, you then have 7 working days starting on Friday. This will be the Friday, weekend, full working week, weekend and the following Monday. If you're really lucky and include a week with a bank holiday, or even two like at Easter, you can stretch it out to up to 14 days!)

Out of interest, I called them to enquire whether the goods need to be sent back within 14 days or whether we just have to cancel within 14 days.

Their answer? Goods have to be sent back within the 14 days. So the term is most likely illegal as it attempts to remove statutory rights.

MamaMoo_2

unholyangel wrote: »

Out of interest, I called them to enquire whether the goods need to be sent back within 14 days or whether we just have to cancel within 14 days.

Their answer? Goods have to be sent back within the 14 days. So the term is most likely illegal as it attempts to remove statutory rights.

They just get better and better, don't they!
I hope this wasn't a paid advertisement, as they're definitely not getting their money's worth

Slowhand

MSE_Wendy wrote: »

Thanks for the useful feedback folks. I really did read the cancellation and returns section carefully - honest.

I'd say the term 'unused condition' isn't the same as 'unused' and I'll be very happy to argue this point to Co-operative Electrical. If I decide to send the laptop back I'll make sure it's as new - nothing installed, no files left behind etc - so that it effectively appears in unused condition.

I appreciate any company who goes over and above their legal obligation (such as the free returns from John Lewis, Debenhams, M&S that Thomas Hardy mentions above) which I think Co-operative Electrical has done here by adding extra time into its contract. Too often companies try to get away with the bare minimum.

If I have any problems sending it back I'll be sure to update this thread.

Hmm...Helen or Wendy...who are you? I thought AE were a no no on MSE?

MamaMoo_2

Slowhand wrote: »

Hmm...Helen or Wendy...who are you? I thought AE were a no no on MSE?

Helen started the thread, Wendy wrote the article and responded to posts...

CoolHotCold

From http://www.coopelectricalshop.co.uk/eStore/Content/Delivery-and-Returns/

Cancellations
Distance Selling Regulations
If you are not completely satisfied with your purchase you may return it under the Consumer Protection (Distance Selling) Regulations 2000, within 7 days of delivery for an exchange or refund, even if you have opened the goods to inspect them, as long as you have taken reasonable care of the goods. To exercise your right under these regulations you must write to us at the address below or email us details the product you wish to return.

The T&C are above your statutory rights, and seem misleading not to include any DSR information except for the Legal bit at the bottom.

You'd probably be over the moon with PcWorld or Currys then considering they offer 21 days returns (free as well) so long as it's unused, they'll also take away a similar item for recycling for free under WEE directive (Co Op charge £9.99) and they provide the DSR and other legal info in a durable format emailed to you, If memory serves me right.


*Edit*

Weird, their DRS's are now on their T&C page and state 7 days.

Slowhand

MamaMoo wrote: »

Helen started the thread, Wendy wrote the article and responded to posts...

..and I'm Jimmy from Auchtermuchty who says your an MSE plant?