£40 Off Virgin Wines - Codes Here

phoebe03cat

Strangely when I look for my cc details in my account, they don't seem to be there. Where did you find yours please fabsaver they seem to have hidden them?

static999

I sent an email to [EMAIL="help@virginwines.com"]help@virginwines.com[/EMAIL] last week. I got the same reply as you initially then a couple of days later I received another email from them confirming my winebank membership had been cancelled:)

Perhaps they are clamping down if they have had a lot of similar requests in the last week. If you remove the credit card details stored in your account then I don't see how they would be able to take any further payments.

Thanks Fabsaver. I cancelled my cc details straight after I placed the order. I shall give it a few more days before I send them another email.



phoebe03cat - LHS menu --> My Account under CC info

AND --> Payment Details

To delete, My Account under CC info, there should be a red edit & delete icon --> click delete

I remembered going to Payment details to double check that my cc details were no longer there.

phoebe03cat

Thanks static999. I guessed that was the route. Interestingly there are no cc details retained(or showing in that section) at all. When I check my account status, looks like I'm signed up to 'Standard 20' whatever that is. I got the £50 off though. Any ideas appreciated about whats happened here. Thanks

static999

phoebe03cat - have you delete your cc details (which explains why no cc details were retained)? Before I deleted mine, I could see the details on payment details & CC info section. After i delete it, the details were no longer retained. However, I can still see my cc details under 'Order Tracker' but only the last 5 digits. Like you, apparently I'm signed up to 'Standard 20' (sorry dont' know what that is) but only got £40 off.

phoebe03cat

Yes I can see the last few digits on the order tracker, but haven't deleted cc details myself.Looks to me like they've removed my ability to do so. I reckon the standard £20 will be the dd withdrawal they make every month. Next one due on the 1st Dec. Intend notifying them just after wine comes (should be tomorrow) If they are still delaying cancelling towards the end of the month I intend instructing bank to refuse all future payments to them. Can't argue with their own t&c's.

Jonni2bad

boo-boo wrote: »

I sent an e-mail and asked to cancel my account.
Unfortunately I got this:
Hi,
Thank you for contacting Virgin Wines.
I would really appreciate your feedback on why you wish to cancel as I can see you have only just joined by using a £40 voucher but you are yet to give the WineBank a try. We were offering customers a £40 voucher to try our WineBank and if customer find the WineBank does not suit them then they can cancel but at this stage you are yet to give it a try.
Please let me know if there is anything further I can assist with, as I will be delighted to help.
If you need to get in touch please reply to this email or, if you prefer, you could call us when it suits you on 0870 164 9593, Monday to Friday, 8.30am to 6.30pm and Saturday 10am to 5pm and closed Sundays.
Kind regards and many thanks.

So your reply should be....

Thank you for your prompt reply. Unfortunately, you do not seem to have understood my explicit request to cancel my membership with immediate effect.

If I had wanted to enter into a discussion about the benefits of the Wine Bank, I would have done so.

Kindly cancel my membership as originally requested.

Yours faithfully
boo-boo

bluejulie

Jonni2bad wrote: »

So your reply should be....

Thank you for your prompt reply. Unfortunately, you do not seem to have understood my explicit request to cancel my membership with immediate effect.

If I had wanted to enter into a discussion about the benefits of the Wine Bank, I would have done so.

Kindly cancel my membership as originally requested.

Yours faithfully
boo-boo

[/Of course I sent an immediate reply with a similar text.It's been 5 days now and they haven't replied.I would let everyone know when I receive a confirmation.]

jamminjamaica

i wrote them a email and got a very nice reply
Dear

Thanks for your e-mail. I have now cancelled your membership to the Wine Bank, however your account is still open if you wish to purchase wine from use on a general basis.

Please let me know if there is anything further I can assist with, as I will be delighted to help.

If you need to get in touch please reply to this email or, if you prefer, you could call us when it suits you on 0870 164 9593, Monday to Friday, 8:30am to 6:30pm and Saturday 10am to 5pm.
Kind regards and many thanks.

janet6267

Great offer will be trying it.

Joannef_2

I've just sent an email requesting that they cancel my account. Will let everyone know how I get on when I receive a reply.