Vodafone Credit marking

AngelsMadv

Hi all,

Quick background - I split from my ex 5 years ago. I agreed to keep her number on my account if she paid it. She missed one and I got a credit mark 4 years ago. I went balistic but Voda wouldn't remove it even though a senior manager agreed to. It cost me a 3% mortgage and I had to go (as I needed it quickly) with the 4% Halifax one. 1% extra for 2 years cost me nearly £2400!

Anyway, she finally managed to get her own account in Jan this year. I got a message on 28th Jan saying I owed £32. No problem. I rang on 7th Feb to pay. I told man I didn't want another black mark and wasn't bothered it was her debt not mine.

He refused to take my payment (Voda guy) and told me they'd chase her. I then get a call on 7th March-ish about the debt. I paid it immediately as there was no way I was letting it drag on. They hadn't been able to reach her.

So today I check my Noodle and Vodafone have put a black mark on my report, right when I'm about to try to transfer mortgage deals - what does that mean? Oh, only that I now can't, AGAIN get the deal I wanted.

I do hope a Voda company rep will be along soon. I have been with Voda for 13 years and NEVER missed a payment myself! If this one isn't removed, within the week, I will NEVER renew mine, the wife's or either of my daughter's contracts who are ALL on Vodafone.

That's a promise. :mad::mad::mad:

Anyone else had similar?

grumbler

AngelsMadv wrote: »

...I told man I didn't want another black mark and wasn't bothered it was her debt not mine.

There is no any *her* debt. It's all yours.

He refused to take my payment (Voda guy) and told me they'd chase her.

If the contract is on your name, Vodafone must deal with you, not chase your wife. Your wife can have access to the account only if you allow this and inform Vodafone about this. This doesn't stop you being the account holder.

AngelsMadv

grumbler wrote: »

There is no any *her* debt. It's all yours.
If the contract is on your name, Vodafone must deal with you, not chase your wife. Your wife can have access to the account only if you allow this and inform Vodafone about this. This doesn't stop you being the account holder.

I agree with you entirely, Grumbler. This was my point all along. I was well aware it was my responsibility and that is why I told them throughout that if I needed to pay, I would. I told the chap to take my money to clear the matter but he point-blank told me "No". He said it was up to Voda to chase her. I knew this to be incorrect but I that's what I was told.

I then asked him when the last day would be before the filed a mark on my report. I was told the 15th of March. I paid 8 days before this, direct, to Vodafone on the phone.

PS - Ex wife! Thankfully. :rotfl:

Vodafone

Hi AngelaMadv,

Thanks for making me aware of this.

To enable me to get matters looked into further could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK

AngelsMadv

Vodafone_company_representative wrote: »

Hi AngelaMadv,
Thanks for making me aware of this.[...]
Kind regards,
Lee

Lee,

Thank you for your speedy response. My email has been sent. The reference number is: [#11225688]‏

Regards
Dr v.

EDIT - Just to update. Lee has called me and is looking into this for me. Thanks for the good CS. I hope this can be resolved.

Vodafone

Hi AngelsMadv,

Thanks for your time on the phone on Friday.

As promised, I'll be back in touch with you as soon as possible.

Kind regards,

Lee

Web Relations Team

Vodafone UK

AngelsMadv

Just to close this issue.

Lee, thank you for your continued correspondence. Sorry I've been unable to reach you on the phone as I've been incredibly busy.

The mark has been removed from my credit file. I'd like to say thank you to Voda for the customer service on this issue. I just wish I'd known about the power of this forum when I received a mark 3 years ago for the very same thing.

We live and learn.

Case closed.

Guys_Dad

Have you got any more contracts for the family in your name still running? I hope not.

But if you have, then for goodness sake, get the DDs changed to your bank account and get the family to pay you back when the bill comes in. That will avoid this happening again.

Vodafone

Hi AngelsMadv,

Thanks for returning to your thread to confirm that this matter has been resolved for you.

Take care and all the best with your mortgage.

Lee

Web Relations Team

Vodafone UK