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Maureen 118

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Does anyone know what maureen 118 charges should be as i have 2 calls made one lasting 58 seconds and charged £2.34 ( with no connection or number found ) and the second one 1.01 seconds and charged £4.14 again no connection or number found, i cannot believe i have been charged so much!:mad:

Comments

  • Buzby
    Buzby Posts: 8,275 Forumite
    The charge is what YOUR network dictates, so contact them or look a their pricelist.

    The charges will apply irrespective of whether any number is found, as you are charged for the call, not be information!
  • lucadobe
    lucadobe Posts: 85 Forumite
    I'm with Sky talk so are they responsible for the cost then?
  • Calfuray
    Calfuray Posts: 1,003 Forumite
    Uniform Washer
    Depends what you mean by responsible. If you look up Maureen 118, it will show you how much it would cost on a BT line, so you know Sky (or anyone else) will probably be a bit more.

    Just curious though, any reason you didn't just search online for the info?
  • Buzby
    Buzby Posts: 8,275 Forumite
    Every network has its own price list, so one network (BT?) can charge its customers an appropriate rate - others will charge more, or less. Visit Sky and look up their Call Tariff PDF.
  • david29dpo
    david29dpo Posts: 3,933 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    lucadobe wrote: »
    I'm with Sky talk so are they responsible for the cost then?

    No, you are, you made the call.
    Not very money saving is it?
    You have infront of you (PC) the best free service to find numbers.
  • neil9313
    neil9313 Posts: 696 Forumite
    lucadobe wrote: »
    Does anyone know what maureen 118 charges should be as i have 2 calls made one lasting 58 seconds and charged £2.34 ( with no connection or number found ) and the second one 1.01 seconds and charged £4.14 again no connection or number found, i cannot believe i have been charged so much!:mad:


    Cant believe you used maureen 118 :eek:
  • lucadobe wrote: »
    Does anyone know what maureen 118 charges should be as i have 2 calls made one lasting 58 seconds and charged £2.34 ( with no connection or number found ) and the second one 1.01 seconds and charged £4.14 again no connection or number found, i cannot believe i have been charged so much!:mad:

    Doesn't sound wrong TBH. If you are using 118 you'd be worth looking at http://www.moneysavingexpert.com/phones/directory-enquiries-free
    My user name is SkyInsider... I worked for Sky quite some time ago, also worked for Virgin Media and a few other tech companies as a consultant. All views are my own ;)
  • ic
    ic Posts: 3,433 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    From the maureen website:
    CALLS TO 118 212 COST 38P PER CALL PLUS £1.59 PER MINUTE (MINIMUM 60 SECOND CHARGE) FROM BT LANDLINES, MOBILE RATES AND NETWORK AVAILABILITY MAY VARY.
    So on a BT line, its a minimum £1.97 charge per call, calls from other networks are probably more, with mobile networks charging you an arm and a leg.

    Virgin Media offer their phone customers a free service - 118 180 http://my.virginmedia.com/customer-news/articles/Director118180.html. Other networks probably offer similar.
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