Cheap Energy Club

pickles1951

Why is there no option in EDF energy for the tariff "Price Reassurance Scheme" is there any way I can communicate this apart from posting in this forum so it could be added

HappyMJ

Not every tariff is widely offered. if you can't find your own tariff then just choose the standard tariff and then compare the unit rates.

chanz4

I disagree as the ops current tariff may be a lot better, compare the unit rates, and also any other discount

Wywth

pickles1951 wrote: »

Why is there no option in EDF energy for the tariff "Price Reassurance Scheme" ...

Because, in common with all other comparison sites, it only caters for generally available tariffs

Price Reassurance Scheme is open to customers who have been identified by the Government as being eligible to receive the Warm Home Discount payment.

leathertrousers

Went through all the procedure filling in every detail even using my last years electric bill. I came towards the end put in my landline number and because I do not have a mobile phone said my application could not be completed.

What a waste of time for those who do not have a mobile phone. Any suggestionz:(

macman

Tried a dummy number, or use a friend's? It's to enable you to get the text alerts.

Wywth

leathertrousers wrote: »

Went through all the procedure filling in every detail even using my last years electric bill. I came towards the end put in my landline number and because I do not have a mobile phone said my application could not be completed.

What a waste of time for those who do not have a mobile phone. Any suggestionz:(

Did you tick the box marked: "Do you want us to text you as well as email when there's a cheaper tariff?"

If not, I dont see why they need a mobile phone number. If it is mandatory, that seems yet more personal information being collected that is not really necessary.

You could always use one of the other comparison sites to manually check you are on the best deal
http://www.moneysavingexpert.com/utilities/you-switch-gas-electricity

worldwheeler

Contact the club to find out where you stand. Oh, yeah they are un-contactable. They don't have a phone but only an email address. Send them a message and you will get an automated reply directing you to look for an answer in FAQs. If your question isn't there you wont get an answer.
If the cashback paid is lower than in the sign up offer you have been stuffed.
Good intentioned facility with high expectations but poor delivery and opaque administration. COMPUTER SAYS NO!

footyguy

worldwheeler wrote: »

Contact the club to find out where you stand. Oh, yeah they are un-contactable. They don't have a phone but only an email address. Send them a message and you will get an automated reply directing you to look for an answer in FAQs. If your question isn't there you wont get an answer.
If the cashback paid is lower than in the sign up offer you have been stuffed.
Good intentioned facility with high expectations but poor delivery and opaque administration. COMPUTER SAYS NO!

Calm down dear...

The Cheap Energy Club is a tool provided by MoneySavingExpert.com
Top right of this board is a picture of who runs the forum and how to contact them - lots of contact options available in that link.

However, MoneySupermarket.com Limited provides the energy comparison service, handles all provider switches, and processes all cashback due in connection with switches (where applicable). Contact details are on their website.

worldwheeler

footyguy wrote: »

Calm down dear...

The Cheap Energy Club is a tool provided by MoneySavingExpert.com
Top right of this board is a picture of who runs the forum and how to contact them - lots of contact options available in that link.

However, MoneySupermarket.com Limited provides the energy comparison service, handles all provider switches, and processes all cashback due in connection with switches (where applicable). Contact details are on their website.

Thank you for the advice. Unfortunately Moneysavingsupermarket say that cheapenergyclub is run by moneysavingexpert and although mss. own mse. they are run as two individual companies and mss. are not allowed to discuss any issues regarding cec. So you are left with the FAQs on cec. and if your question is not in there you are not going to get an answer.
As I said, good idea, very poorly administered.

Wywth

worldwheeler wrote: »

Thank you for the advice. Unfortunately Moneysavingsupermarket say that cheapenergyclub is run by moneysavingexpert and although mss. own mse. they are run as two individual companies and mss. are not allowed to discuss any issues regarding cec. So you are left with the FAQs on cec. and if your question is not in there you are not going to get an answer.
As I said, good idea, very poorly administered.

Is the wrong answer

MoneySupermarket.com Limited provides the energy comparison service, handles all provider switches, and processes all cashback due in connection with switches (where applicable).

http://www.moneysavingexpert.com/site/terms-conditions
(at the bottom, added 11 Feb 2013 )

Have you tried any of the numerous contact us links footyguy pointed you to if you neeed to contact MSE? I've never experienced any issues contacting MSE.