Orange contract cancellation

Sugworthman

I signed up online to a two year contract with Orange then changed my mind. I wrote to them cancelling the contract within the 7 day period. They didn't cancel the contract and said I should have called their special number. Is this right?

d123

Sugworthman wrote: »

I signed up online to a two year contract with Orange then changed my mind. I wrote to them cancelling the contract within the 7 day period. They didn't cancel the contract and said I should have called their special number. Is this right?

From the Orange terms, I presume when you say online you meant with orange.co.uk.

New Connections
In the unfortunate event that you would like to return your new purchase from Orange.co.uk or the Orange Telesales team please contact us within 14 days to arrange.

If you didn't make your purchase online or with our Telesales team please refer back to your point of purchase who'll follow their own returns policy.

If your new purchase is faulty and you would like a replacement please contact customer services on 07973 100 150 (contract) or 07973 100 450 (pay as you go).

In order for us to process a return as quickly as possible for you, you must be the account holder and be able to confirm the imei, sim and mobile numbers from the equipment you wish to return. Also for security purposes we will ask you to provide your date of birth. Please ensure you have these details ready and that you are not using the equipment.

You can provide this information in one of the following ways:

Emailing us at channel.returns@everythingeverywhere.com
Calling us on 0800 079 0103. Monday to Friday 9am to 5pm
Send us a fax to 0870 376 6226
Or
Write to us at Orange PCS Ltd, Channel Returns, Ground Floor, Senhouse Road, Darlington, DL1 4YG

From here.