O2 Contract - To cancel or not

FastAlbert

Hi All,

My daughter took out a new business contract with O2 on the 9th Feb. She got a Nokia Lumia 820. By the 11th March the phone was inoperative (Just over the 28days). O2 have stated that only a refurbished phone can be supplied and that she has to wait 24hrs. Instinct is to return phone to shop, stop direct debit and let them sing, whilst she goes elsewhere

What are the dangers of doing this?.

grumbler

I don't think that you'll enjoy listening a lot of singing.

Stopping a DD is always a bright idea - for people that don't care about their credit histories and about debt collectors knocking on their doors.

And no, they don't have any obligations to replace it with a new one.

macman

Why would she expect a new handset for what could just be a minor software (or hardware) issue? The retailer can replace or repair entirely at their discretion. If you bought a new car and after a month it wouldn't start, would you ask for a new car?
Is 24 hours really so long to wait for them to inspect it?
As above, if she cancels the DD then her credit history will be trashed.

Gordon_Hose

Refurbished phones are practically new.

She'd be a Grade A idiot to stop her DD. Retailers can Replace, Repair or Refund at their discretion.

Would she prefer they repaired it and be without a phone for months?

Use a little common sense.

Buzby

Either her personal credit file, or that of her business would be fried instantly. It's like having a CCJ without having the hassle to go to court. The contract is for mobile service, not the handset (which is an 'inducement') so you could not hope for a right of set-off because he phone is faulty.

There are no reported issues affecting this model, so as long as they are agreeing to replace, accept it with gratitude. Te could have claimed water damage and there would have been no replacement offered.

umop_apisdn

If you want to ruin your daughters credit rating, then go for it