still confused over esa

mama.a

Hello any advice appreciated

Iv been calling ESA and they say they haven't heard off atos
I sent my questionaire off 5 weeks ago I was told by atos that didn't
Need to attend a medical
They said ESA will be intouch I spoke to ESA n they said atos will Be
Intouch what do I do now


Thanks in advance

HB58

Who, exactly have you been calling? 'ESA' isn't an entity nor a person. Have you been phoning a general DWP number, your local JobCentre or what?

Mind you, it is hard to believe that there is anyone in the country, let alone working for DWP, who has not heard of ATOS! However, there are some very poorly trained people answering some of the DWP phone lines (I am not referring to the Decision Makers or people handling the claims, but to the call-centre staff ) and I have heard of claimants being told a right load of rubbish!

The system is that ATOS send out the ESA50, after being advised to do so by DWP. The form is returned to ATOS who decide whether a face-to-face assessment is needed or whether they can advise regarding a decision based on the paperwork alone. When ATOS have come to their conclusion they send the paperwork back to DWP for a formal decision.

I hope that this clarifies things for you.

nannytone_2

i dont think the OP meant that 'ESA' hasnt heard 'of' ATOS. i theink they meant that 'ESA' hasnt heard 'from' ATOS, even though AYOS have said they dont require a medical

mazza111

Nothing will show at DWP until a decision has been made. It took about 2 weeks for me to receive any word back from DWP after I called ATOS and they said they didn't need to see me for another WCA.

Took 2-3 weeks for the dd to hear about hers after a WCA. Each time she called DWP they couldn't even see that she had been for a medical.

mama.a

hiya thanks for reply

iv rung them today again they say they gotta wait for atos to be in contact now
but they still havent recieved any thing off them which as been two weeks

mama.a

HB58 wrote: »

Who, exactly have you been calling? 'ESA' isn't an entity nor a person. Have you been phoning a general DWP number, your local JobCentre or what?

Mind you, it is hard to believe that there is anyone in the country, let alone working for DWP, who has not heard of ATOS! However, there are some very poorly trained people answering some of the DWP phone lines (I am not referring to the Decision Makers or people handling the claims, but to the call-centre staff ) and I have heard of claimants being told a right load of rubbish!

The system is that ATOS send out the ESA50, after being advised to do so by DWP. The form is returned to ATOS who decide whether a face-to-face assessment is needed or whether they can advise regarding a decision based on the paperwork alone. When ATOS have come to their conclusion they send the paperwork back to DWP for a formal decision.

I hope that this clarifies things for you.

thank u it really does explain alot
iv been ringing esa up its a number on the letter
thank u again

mazza111

mama.a wrote: »

hiya thanks for reply

iv rung them today again they say they gotta wait for atos to be in contact now
but they still havent recieved any thing off them which as been two weeks

It doesn't show on the DWP's systems when you call up, even if it is in front of the decision maker. When we kept calling about my dd's, they kept telling us that they hadn't heard back from ATOS yet. Called ATOS who assured us that they had sent the paperwork back 2 weeks before...


Same happened with mine

mama.a

mazza111 wrote: »

It doesn't show on the DWP's systems when you call up, even if it is in front of the decision maker. When we kept calling about my dd's, they kept telling us that they hadn't heard back from ATOS yet. Called ATOS who assured us that they had sent the paperwork back 2 weeks before...


Same happened with mine

Yeah that's what there saying to me
I just wana no the outcome its stressing me
Was ur Dd already on ESA
Thank u

mazza111

No hon, the dd had been found fit for work first time round, reapplied under the 6 month rule. Placed in support group 2nd time around.

Mine was a reassessment. Done on paper without a face to face medical. But they still couldn't tell me anything until the decision maker had made their decision

epitome

ATOS has told you you won't need a medical....this means that ATOS recommends you have passed the assessment into WRAG or SG, however it is ESA who make the final decision, and they could still fail you.

Atos told you the report was sent to ESA 2 weeks ago...ok.

What is supposed to happen is that ESA puts a note on the ESA file to say "xx/xx/xx: ESA55 received from ATOS, passed to DM"

So when you phone up ESA they should be able to tell you that this note is there, if it is not there and it has been 14 days or more (since ATOS decision) then you should ask for a callback from ESA BC to confirm receipt of the ESA55.

When you have this confirmation it can take generally 2 - 3 weeks from the date of receiving the ESA55... for a decision, but 6 weeks is not uncommon and up to 5 months is possible (and very rare) before a decision is finally made.

mazza111

epitome wrote: »

What is supposed to happen is that ESA puts a note on the ESA file to say "xx/xx/xx: ESA55 received from ATOS, passed to DM"

Just this part really epitome. That has never shown either in my case or my dd's case, and didn't hear anything until the decision had actually been made. So although it should happen, it doesn't always show on their screens