phones 4 u give verbally misleading information

Ampster

I too had a near miss with phones 4 u.

I was looking for a renewal on my contract & went in to P4U on a whim to look at what was available. Was approached by a sales rep, sat down & spoke to for almost 30 minutes - asked lots of questions etc etc.

Eventually, this rep decided that I needed to be on a £45 p.m tariff (I only pay about £25) but as a 'deal of the day' could have it for £30 p.m and the phone for free (another £50).

Feeling a bit frazzled an agreement was shoved into my hands for signature along with one of these registration forms. On reading the small print, I noticed that by signing the registration form it allowed P4U to pass on my data to all and sundry - no opt out!

I promptly started to amend the form by deleting large tracts of text. I explained why I was doing this and the manager was called. Another explanation. He refuted my interpretation and tried to get me to sign an unaltered form. At this point I pointed out to him that at the time I was working as an information officer conducting reviews on Data Protection Act compliance.

I insisted he hand over all the documents thus far completed and delete all my records from his computer - which to be fair he did much to the amusement of others around. I then noticed that the deal of the day was actually an 18 month contract and at the full £45 with a cashback by redemption!

I now negotiate my contract direct with my provider (O2) & get what I think is a good deal.

I wouldn't go near P4U ever! And neither would anybody I know.

I hope that the OP and others get their issues sorted.

AMO

It might not be Phones4U's fault. There was a change so that network operators would not allow downgrade of tariffs for a long time and even after that some networks only allowed downgrading of one level.

AMO

Gnid

It is Phone4U's fault. The change came in on 1 Nov. She brought the phone on 2 Nov.

I.e. the salesperson didn't know his own products. It is pretty typical. That's why everyone shouldn't listen to the sales guys and just read what is written.

Because when something is said, it doesn't go through any checks except the salesperson's own ignorant brain.

When something is written down, it goes through lots of checks (e.g. lawyers, internal compliance, sales, etc).

cubanpaul

Mainly a reply to GNID, as it seems apparent that you are the font of all Phones 4u knowledge. If it was deemed necessary for 3 to change their T&C's, then is it or is it not, their resposibility to inform customers. For the record this tariff migration change, which initially came into force in July ( They have policy changed over 4 times in 6 months ) is applicable to EVERY customer, signing before 01/11 or 02/11 and after. So whoever it was that signed this ontract was screwed by 3 either way.

Any other questions?.....
Fool.

Gnid

cubanpaul, sorry i am not the font of all Phones4U knowledge. I am just reading the facts from another person's post and from that post, I think Phones4U stuffed up.

Maybe 3 can unilaterally changes the terms. I don't know. But this is not about the terms and conditions effective date.

It is all about the fact that she received info from Phones4U that conflicts with 3's stated terms and conditions AS AT that date. As at that date, what Phones4U said didn't match the current terms and conditions of 3. Are you telling me Phones4U is not liable because of this?

Obviously, the only way she would know about this is actually reading the ts and cs BUT Phones4U stated misleading information.

This effectively means they don't even know their own products.

Which means, they can't be trusted. Simple as that.

cubanpaul

3 changed t's and c's of contracts numerous times from June to November and bled much money and custom. This was in an attempt to regain control of their direct market ( the aim to reach 60% - mobile magazine ). They did this to the detriment of new/existing customers & independent retailers. Not wishing to stomp over all ground, but 3 customers affected in any way by a tariff alteration should contact CAB / Trading Standards or OffCom. No bills need paying because you would be classed as being in dispute.

On a separate note, P4u is renowned as being a specialist for contract buyouts, so for those who find themselves in this position, a consultation is another option, or a phone call if you are still unsure of being pressured nto things.

Next question, or problem and I'll do my best.
NB - On tariffs below £35.00 and handsets costing a sim free price of over £350.00ish may have a handset price, so a saving of £x.00 will be based on P4u covering handset charge