Taking my bank to the financial ombudsman over their crappy downloadable statements

Hominu

daveystew wrote: »

Whilst I support the somewhat common sense view here that I'm asking for a change which is somewhat technical, and certainly has more ramifications than a simple bit of code <snip!> Lloyds seem to manage it and this is what businesses DO.

So businesses are in the market now to lose money?

Lets see, 6 months to implement your feature would make zero for the bank and cost them hundreds of thousands.

Implementing paperless statements costs them the same, but gets customers to turn off statements and thus saves them money in the long run. If enough people do it, it could eventually make them a profit.

Add some incentives and reasons why you should do it and bingo, perfect justification for the change request.

Take away the incentives and less people will request it and thus you make less money.

Simple business economics. Just because someone else does it doesn't mean you should.

I work in the automotive industry and hear the same things constantly. "It'll only take you 5 minutes, an hour at the most, I do coding myself", they don't believe you when you say "Actually, more like 6 months, and it'll cost hundreds of thousands to do.".

jamesd

You get at least six years from NatWest and probably RBS and Ulster Bank as well. CSV download option also if you want that, and a range of others. If you want a look just open an account. If you like it you can move later.

meer53

callum9999 wrote: »

Where? I've never been able to use home printed bank statements for anything official - let alone verifying ID!

I got a mortgage last year with statements i'd printed.

tripled

I don't like the receipts they give me for sausage rolls from the local corner shop. There is another shop nearby where the receipts are fine, but I can't be bothered to go there, even though the sausage rolls are just as tasty. I've asked them to change their receipts and they won't. Can anyone tell me how to complain to the sausage roll ombudsman?

Money-Saving-King

The purpose of the financial ombudsman if for people who have a genuine complaint or people who have suffered financial loss. This is as pathetic as the people who call 999 when they've lost their car keys etc! Completely selfish attitude.

quaybab

The financial Ombudsman will rule this is a commercial judgement.
Best thing to do is change banks after the complaint final word and then take it to the FOS so that Barclays are £750 down due to case fee.

opinions4u wrote: »

So please don't clog up an overloaded system with a pointless complaint. Do business elsewhere if it naffs you off so much.

There is no backlog on other types of cases due to PPI.

innovate

quaybab wrote: »

The financial Ombudsman will rule this is a commercial judgement.
Best thing to do is change banks after the complaint final word and then take it to the FOS so that Barclays are £750 down due to case fee.

Can you elaborate please? What should be taken to the FOS, and why would it cost Barclays £750?

DCFC79

I do enjoy a good laugh as a decent start to my evening and this has provided the laugh. Be interesting to see what the reply is from the FOS.

opinions4u

quaybab wrote: »

The financial Ombudsman will rule this is a commercial judgement.
Best thing to do is change banks after the complaint final word and then take it to the FOS so that Barclays are £750 down due to case

1. The fee isn't £750.

2. They wouldn't charge it in this case.

quaybab

See
http://news.bbc.co.uk/1/shared/spl/hi/programmes/money_box/transcripts/money_box_02_march_13.pdf#page=12
However, this may be £500 plus a supplementary amount for different products (PPI, mortgage etc).

opinions4u wrote: »

1. The fee isn't £750.