PC WORLD KnowHow Infinity - Confused and need advice!

Xx27x4kj

I've called them and there's nothing I can do. Thanks for your help guys!

DCFC79

Xx27x4kj wrote: »

I know it was stupid and I hate myself now so please don't make me feel any worse than I already do!!

I wasnt trying too, just trying to understand why you didnt read the contract

Jakg

Jinks wrote: »

Yes, the Smartplan lease is up front about this option. However, we were told it applies to Infinity also IF the customer requests it. The fact that we were told it doesn't necessarily mean it's accurate

I was told the exact opposite by a rep from Rentsmart, but to be honest I'm not sure I believe it.

Jinks

Jakg wrote: »

I was told the exact opposite by a rep from Rentsmart, but to be honest I'm not sure I believe it.

I guess the fact that even the salespeople are given conflicting information explains why there are a lot of threads here by customers upset because the contract wasn't decribed clearly. I told several customers who asked me the question that it was possible to take ownership of the laptop at the end of the term, because that's what we'd been told in the product training... I hope none of them ended up in the OP's situation.

OP - sorry you weren't able to get anywere with this, but don't beat yourself up. Just use it as a learning experience and be careful to read contracts before signing in future.

Xx27x4kj

Update - I spoke to someone different today and as a good will feature they will let me keep it for £72 (the amount they offered my cashback). I feel a lot better thanks for your help x

Jinks

Glad you managed to find a resolution you were happy with!

dacouch

Xx27x4kj wrote: »

Update - I spoke to someone different today and as a good will feature they will let me keep it for £72 (the amount they offered my cashback). I feel a lot better thanks for your help x

Read paperwork you're asked to sign, especially if you buy things from PC World / Currys

Add up the amounts an agreement asks you to pay and see if when you see the total cost whether the cost is worth it.

What you signed up for is a leasing agreement designed for businesses who are not worried about the cost but want an upto date ish gadget with minimal down time. It's a very expensive system and is not worth it for the average Joe Bloggs

Jakg

dacouch wrote: »

What you signed up for is a leasing agreement designed for businesses who are not worried about the cost but want an upto date ish gadget with minimal down time. It's a very expensive system and is not worth it for the average Joe Bloggs

Infinity isn't designed for businesses.

dacouch

Jakg wrote: »

Infinity isn't designed for businesses.

I'm surprised they have the gall to charge a 70% premium for not a lot in money terms.

People would be far better going to John Lewis and getting the free warranty and buy the extra bits as they please at massively lower prices

CoolHotCold

Well it all comes down to value and pecived benefits.

Some people may pay extra for Accidental Damage, Covers Theft, Internet Security, Automatic online Backup for a regular monthly payment.

I don't see any problem offering the service IF it's explained right and sold correctly.

Infinity also has less stringent credit checks I believe, so it allows consumers to budget for a more expensive machine then they could normaly afford.(Terrible MSE advice)

I personally wouldn't get Infintity as it doesn't suit my needs, but I can see how it may suit some peoples.