Shop Scan Save - Offers and technical problems only NO CHAT

Aesop

Hashim1 wrote: »

Ah yes, I understand that. My question was whether I needed one to redeem the product - I figured that this may be why I've not been able to redeem the Maltesers in three different stores now. Are you positive that you don't need an internet connection to do this?

I'm not sure Hashim. I know when they scan your barcode, you don't need to have the internet on, maybe you need the internet for when they actually process your product as being redeemed. Maybe to prevent fraud, it has to be processed there and then, and for that you will need internet access.

Hashim1

Aesop wrote: »

I'm not sure Hashim. I know when they scan your barcode, you don't need to have the internet on, maybe you need the internet for when they actually process your product as being redeemed. Maybe to prevent fraud, it has to be processed there and then, and for that you will need internet access.

Yeah, I see what you mean. I think I may follow your original advice and just ring them for clarification. Seems like a whole lot of effort to put in for just £3, doesn't it?

Aesop

Hashim1 wrote: »

Yeah, I see what you mean. I think I may follow your original advice and just ring them for clarification. Seems like a whole lot of effort to put in for just £3, doesn't it?

Well, if you have internet and the app is working, it is a case of going in and redeeming and that's it. But I think they are hoping you will continue to use the app to redeem other offers and save money.

michellej1980

I tried to get the free Maltesers in the Co-op today. The manager had no idea about the app. I showed them the instructions and it didn't work. So frustrating.

Aesop

michellej1980 wrote: »

I tried to get the free Maltesers in the Co-op today. The manager had no idea about the app. I showed them the instructions and it didn't work. So frustrating.

Call Shop Scan Save, they will call the store and explain to them how to complete the offer and you will be able to go back and redeem it.

gocat

Aesop wrote: »

I'm not sure Hashim. I know when they scan your barcode, you don't need to have the internet on, maybe you need the internet for when they actually process your product as being redeemed. Maybe to prevent fraud, it has to be processed there and then, and for that you will need internet access.

Wouldnt the app just update when you next are in a wifi spot after the shop scanning your ID?

Aesop

gocat wrote: »

Wouldnt the app just update when you next are in a wifi spot after the shop scanning your ID?

I would assume so but cannot say for certain.

I know someone went and got their free maltesers and as they walked out of the store, it had updated to show they had redeemed the offer and they had qualified for their free kit kat.

celebrate

Hi just to say tanks for your advice yesterday, my offers appeared this morning so m presuming their site was busy

Aesop

celebrate wrote: »

Hi just to say otanks for your advice yesterday, my offers appeared this morning so m presuming their site was busy

I wouldn't be surprised was reading their press newsletters yesterday and the amount of people they have using the app :eek: .

They also said an mser used her app and saved £650.

Aesop

Offers have changed:

Grab me On the Go for Breakfast !.. SAVE 25p on Activia Breakfast Pots 160g pack expires 19.3.2013

SAVE 40p on a Delicious After Dinner Treat !.. Activia Intensely Creamy 4 x 120g pack expires 19.3.2013

The Little Bottle With A Lot Inside !.. SAVE 50p on Actimel 8 x 100g packs expires 19.3.2013

Try New Danio, a Super Thick Yogurt with a Fruit Layer - SAVE 40p! - Available in NISA stores only expires 19.3.2013

SAVE 30p Lurpak Salted & Unsalted Butter 250g expires 20.3.2013

SAVE 30p Starbucks Doubleshot 200ml expires 20.3.2013

SAVE 25p per 500ml can - Bavaria 8.6 Special Blonde Beer - Available in One Stop and McColls only - DRINK RESPONSIBLY expires 20.3.2013

SAVE 40p Hula Hoops Original 50g expires 21.3.2013