SCS Will not refund

dina12345678

I am wondering if anyone can give me advice.
I bought a new 3 seater sofa and 2 chairs from SCS 2 months ago. I felt hounded by the saleman, especially when he knew i was paying cash for it. After being in the shop for 2 hours I bought the sofa and chairs, however when ordering them, I said to the salesman that I must go home and measure the door for the sofa. But the salesman suggested that as my house had a tall hallway, that the sofa would be fine to fit in.
Today the sofa was delivered, to that it would not fit through the door, therefore i refused delivery. When I contacted the store there is no option for me to have a refund, i either pay £150 to have the sofa cut in half or I pay £250 to have my window taken out to fit the sofa in. Which to me neither of those are an option. The manager is going to ask the salesman if he did recommend that the sofa would fit in my house, tomorrow, if this is the case SCS will pay for the sofa to be cut in half (which to me is pointless if it is a new sofa), if not then I have to pay for it. I have asked for a refund or exchange to a smaller sofa but the manager says that is not an option. Please can I have some advice on this thanks

bris

They have no reason to give you a refund, you need to do the measuring and decide whether it will fit or not.
How could a salesman decide it will fit just because you have a tall hallway? What has the size of the hallway got to do with it when it's a door it has to fit through.
Your first instincts were correct, you should have went away and measured up, pity you didn't do it because you have a snowballs chance in hell getting the salesman to admit he said it would fit.

dina12345678

since i paid cash for it, the salesman was quite pushy and i felt presured by him, therefore I just took his word that it will fit. when really I have just been ripped off. I have read numerous complaints on here and bad reports for SCS and that they are being investigated by trading standards, maybe i should of read this page before i entered the shop.

artbaron

It's very difficult to gauge whether a sofa will go through a doorway, I don't know any way of doing it accurately without actually trying (unless it's totally obvious like a 70cm doorway and a 120cm sofa). However, the OP says the salesman "suggested" it would fit, which is rather equivocal.

I'm not sure in this case you'd be entitled to a refund but I don't know what you would be entitled to. If they actually cut the sofa then they are damaging it and you can then reject it. The idea of cutting it in half seems absurd. If they are suggesting it be dismantled then that's a different matter, it's standard practice.

~Beanie~

dina12345678 wrote: »

since i paid cash for it, the salesman was quite pushy and i felt presured by him, therefore I just took his word that it will fit. when really I have just been ripped off.

You haven't been ripped off at all. You paid for a sofa and they delivered it to you. Its your own fault that you 'just took his word that it would fit'. Does he know where you live? Does he know how big your doorways are? No.

Salesmen are pushy, that's what they do, thet's how they make money. You should have stood firm and said that you would not purchase anything until you were certain that it would fit.

Zandoni

It's very easy to say that the OP should have measured doors first, not everyone is so untrusting of a pushy salesman.

The OP went on the salesman's knowledge and I'd suggest actually going into the store and having a chat.

bcl999

SLightly off-topic but have just read in the paaper that it's this lot whoc have taken over Dreams. Seems like they are a perfect match so far as cunstomer (dis-)service goes!

MamaMoo_2

Isn't step one of sofa shopping measuring the space you have available for a sofa, and measuring the doors etc so you know the maximum size you can buy?

Leo2020

Yes sales people in sofa shops and the like are pushy. I remember once being hounded by one even though I told them I just wanted to look and try a few out. I eventually left the store because I got fed up.

But that does not excuse you not measuring. Isn't it better to pay for the Window to be taken out/sofa cut and lose £150/£250 than to lose the cost of a sofa and two chairs?

arcon5

How do you just cut a sofa in half? Surely this is a consideration at design stage

meer53

Zandoni wrote: »

It's very easy to say that the OP should have measured doors first, not everyone is so untrusting of a pushy salesman.

The OP went on the salesman's knowledge and I'd suggest actually going into the store and having a chat.

The salesman didn't have any knowledge of the OP's house though did he ?