talktalk value line rental / moving house

zerog

I have been with TT for 1 year now and not had any problems (apart from occasional slow connections)

Last week, I renewed the value line rental for one more year. We will be moving house in 5 months.

1. I read somewhere that they will refund the remaining 7 months after we move but I can't find it on the website any more. Is this correct?

2. Direct debit for next month was not taken yesterday - does this have anything to do with the VLR renewal?

3. We will be staying at the next place for 9 months exactly. Not sure they can be trusted to move our account (don't care about keeping the phone number), so should I try to transfer the value line rental or would it be safer just to sign up with someone else (and overpay by 3 months)?

macman

No. VLR is not refundable under any circumstances if you cease your service, but if you migrate the service to another address then it will go with you. However, a home move normally starts you on a new 12m minimum term contract.

zerog

I've managed to find this page on the talktalk forum which says VLR is refundable

http://talktalkmembers.com/forums/showthread.php?p=937768

macman

Actual wording is as follows:

Will I get any refund if I cancel my Value Line Rental?
No, but you will get a credit upon termination of your TalkTalk/AOL package.