Vodafone Company Representative

Dr.Who-Who

Dear Lee,

I signed up 2 new contracts for my children on different accounts. Vodafone website shows £10.50 (inc.vat)

But how come vodafone is charging me £12.30? It does not make sense if the web is showing £10.50 we should be charged at £10.50 and not £10.50 (inc.vat) plus vat again?

Can you have a look at my account please. If you could give me your email address & I can email it to you instead of posting it here.

One a/c has already shown the invoice to be paid on 13/3 the other a/c still no invoice therefore, I do not know how much vodafone is charging me if its not £10.50.


I wanted to chat online with your customer service so they can sort it out for me but I can't seem to find the online chat/box to click on your website.

Thank you and I hope to hear from you soon.

DUTR

Did you have a sim only for 12 months or 30 days?
As 12 months is £10.50 per month and the 30 day plan is £13 for the same airtime.

Dr.Who-Who

Mine are 12 months contract. But its common sense isn't it that if it states (inc.vat) means the price £10.50 already included vat.


Your order Items Monthly Cost
(inc VAT) One-off
Cost Your SIM:
hello SIM ONLY Free Talk

365 days
300 Mins
Unltd texts


Price plan:
365 days ,300 Mins ,Unltd texts ,250 MB data SIM Only

£10.50
per month Total £10.50
per month £0.00 Items Monthly Cost
(inc VAT) One-off
Cost

DUTR

Just been back on the site, it does look like at is included at the £10.50



Check your basket

Your basket contents Monthly cost One-off cost Totals:

£ 10.50 £ 0 Remove Monthly cost One-off cost
Your SIM

SIM ONLY

Free

• Talk
• 365 days
• 300 mins
• Unltd texts

Your plan

365 days , 300 Mins , Unltd texts , 250 MB mobile internet data
£10.50
per month
Your extra services

More Extras and Accessories You've not added any extras
Delivery details and offers Monthly cost One-off cost
Delivery

Delivery of your order is free to any UK address or Vodafone store. We'll keep you up to date on the progress of your order by email.


Enter promotional code:
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Tick the box to let us know you're a business and we'll treat you like one. Free welcome team exclusively for business customers and a dedicated business support helpdesk




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Useful information

Silk

If they are both new accounts and the first payments it may be the billing cycle ????

Dr.Who-Who

No silk - its fixed rate, infact they are charging me a month in advance therefore how can they charge me a pro-rata rate? Anyway the invoice shows £2.05 as a VAT.

Service charges Your price plan *inc prorating*
26 Feb to 2 Apr £10.25

3 Months No Extra Data Charges *inc prorating*
26 Feb to 2 Apr £0.00

Total before VAT £10.25
VAT at 20% on £10.25 : £2.05

Total for this bill £12.30

Total £12.30
by Direct Debit on or after 13 March 2013


Vodafone is employing somebody who does not know anything about VAT & I bet the call center /billing department is not in UK!

First of all it should be £8.75/month + 20% vat = £10.50

Silk

Dr.Who-Who wrote: »

No silk - its fixed rate, infact they are charging me a month in advance therefore how can they charge me a pro-rata rate? Anyway the invoice shows £2.05 as a VAT.

Service charges Your price plan *inc prorating*
26 Feb to 2 Apr £10.25

I notice it says 26 Feb to 2 Apr though ?????

Should it not be 26 Feb to 26 Mar if that was the case ??

Dr.Who-Who

Silk wrote: »

I notice it says 26 Feb to 2 Apr though ?????

Should it not be 26 Feb to 26 Mar if that was the case ??

:rotfl: Lets put it this way somebody does not know how to do invoicing. They should employ me instead:D

Silk

Dr.Who-Who wrote: »

:rotfl: Lets put it this way somebody does not know how to do invoicing. They should employ me instead:D

:rotfl::rotfl::rotfl:

Yep looks like the billing cycle
£8.75 times 12 divided by 365 to give daily rate

Then daily rate times the 35/36 days they are charging plus the vat etc works out roughly the £12.30 they are charging you.

Dr.Who-Who

Thank you Silk - but they shouldn't do that as its so confusing & misleading:D

Its so happen that the total bill from 26/2-2/4 comes up to £10.50 thats what throws me:rotfl:

I thought they were scamming me £2.05 extra vat for VAT men x'mas bonus;)

Guys_Dad

They all do it!