Can I cancel TalkTalk broadband within 14 days?

ReformedScrooge

I was an existing customer with TalkTalk for a couple of years and recently moved house, meaning I had to sign up for another contract with them. Was so disappointed with the new service that I decided to switch to VirginMedia. Virgin told me that I had a 14 or 28 day cooling off period with TalkTalk and that if TalkTalk threatened to charge me for early disconnection I should threaten to contact the ombudsman. The customer retention team at TalkTalk accepted this and have waived any early disconnection fees. I cancelled on the 14th day after signing up for the contract, which was the 7th day after my service was connected.
Interestingly I still got an e-mail threatening early termination charges and when I called to ask about this I was told that they would usually be charged, but that they had been waived on my account. Doesn't seem like a very clear situation.

lorriannie

My parents are having exactly the same problem - they changed to TT on 20/10 and so far have not been able to get a connection between the router and laptop! Long long calls between tech dept and I, went right through trouble shooting - they sent out a TT engineer who was hopeless - even left wires unplugged! but said he was referring to BT as was their fault. Yesterday I again spent hours trying to sort things out - spoke to customer services, who now have booked BT for tomorrow, but if BT have to come into the property they will charge £50 - parents were with Sky before and never had a problem with connection - is there no way they can rescind their contract? Any help would be most grateful - they are both in their 80's and I am at my wits end trying to help them. ps I had no idea my father was changing to TT otherwise I would have told him to give them a very wide berth!