Can a Car insurer do this to us?

UsernameAlreadyExists

InsideInsurance wrote: »

Any system where the only check you can do is a row count is poor and when it comes to something as sensitive as private credit card numbers it is fairly unacceptable.

The implementation I've worked on has the MPR (Merchant policy reference) that's sent out in the request file sent back in the result file to reconcile the entries. What acquiring bank are your guys using? It does sound poor if what you've described is their interface.

ihateyes

Your mothers refund from the AA aill take over 3weeks. i cancelled a breakdown policy on the 13th feb, and was advised to allow 21 days....

i called yesterday, to be advised the refund was processed yesterday, and i will have the money in my account thursday/friday.

InsideInsurance

UsernameAlreadyExists wrote: »

The implementation I've worked on has the MPR (Merchant policy reference) that's sent out in the request file sent back in the result file to reconcile the entries. What acquiring bank are your guys using? It does sound poor if what you've described is their interface.

It was Streamline but back in the days of it being an RBS owned operation and they had no live clients at the time. They may well have changed things over the years since I was involved in it and post sale

The_AA_Company_Representative

davidmaiden18183 wrote: »

Hi, my mum has AA car insurance, however it was due to expire and auto renew if she didn’t cancel. She missed the cancellation date but didn’t think the policy would have renewed anyway as the card details they said they would bill on the documentation was an expired card.

I checked quotes for her and for the same coverage I can get her insured for £158 with £50 cashback from quidco as well.

Think is she after the renewal date on my advice to confirm that she wasn’t going to renew. I was surprised they hadn’t been straight on the phone wanting new payment information. Turns out they contacted the bank and asked for them and then the bank gave them over!


Can an insurer (or anyone else in any other business) do this? Should a bank have provided them her details?


So she now has a policy she doesn’t want and insurer she is miffed with and can get cheaper elsewhere.

Hello davidmaiden18183.
This is something that we would like to look into for you, if you do have any outstanding queries please ask your mum to email chat@theaa.com with Reference FOR36588. Regards, the Official Representative of The AA