Virgin Mobile Now Capping Data Speeds

Mutt08

Not only are Virgin stopping their customers tethering.

I just found the following on the Virgin Help Forum in reply to numerous customers complaining of slow data speeds.

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Hi all,

I've received confirmation that we're trialing a speed cap which has been in place since mid-Feb and is applicable to Contract and PAYG customers, but excludes Mobile Broadband.

The current cap is 2Mb/s download, 0.5Mb/s upload. We are doing this to ensure we can offer a good level of service to all customers.

As this is still in trial we are actively monitoring customer feedback to determine its success as we believe this is vital in ensuring we're delivering the best experience for our customers.

Many thanks.

Mobile Help & Support Forum Team

oldharryrocks

They dont appear very interested in customers concerns about the way they are dealing with data useage either.

See: http://forums.digitalspy.co.uk/showthread.php?p=64592395

cinereus

Anyone getting the problem that "that the cap is implemented poorly so you get sudden bursts of data followed by almost nothing"?

haggis_muncher

cinereus wrote: »

Anyone getting the problem that "that the cap is implemented poorly so you get sudden bursts of data followed by almost nothing"?

Yep same here, gonna start looking elsewhere

cinereus

What are the best other options?