Vodafone phone problems- my rights?

NewFolder

I have a Vodafone 24-month contract which includes a phone, but I'm having a few problems with it. The main problem is that it cuts calls off randomly. Sometimes it'll be fine, others it'll cut the calls off within about 4 seconds. It gets a decent signal when this happens, so I know it's not just running out of signal (not that it should anyway- Vodafone says I should get a very strong signal here).

Anyway, it's quite obvious that this is a faulty phone, and despite trying to get Vodafone to understand this, they just don't seem to want to accept this. I've called them no fewer than 3 times, and they've tried to fix it by telling me to switch it on and off, and sent me a new sim card, neither of which have solved the problem.

This is starting to annoy me a bit now, and I was wondering whether I'd have any rights to force them to repair my phone or cancel the contract.

robbies_gal

have u tried the sim on another phone to prove your point-do that then demaned for a repair u wont be able to cancel though

Silk

NewFolder wrote: »

This is starting to annoy me a bit now, and I was wondering whether I'd have any rights to force them to repair my phone or cancel the contract.

How old is the phone ?

Is it still under warranty ?

If it's still under warranty you can return it for repair if there is a fault, however the contract is seperate to the phone and that cannot be cancelled

robbies_gal

oh i forgot about asking how old it is if its in warranty send it to the manufacturer

NewFolder

Silk wrote: »

How old is the phone ?

Is it still under warranty ?

If it's still under warranty you can return it for repair if there is a fault, however the contract is seperate to the phone and that cannot be cancelled

The phone is in warranty - it's less than 12 months old.

Only thing is, I'm not sure whether it's a hardware fault or a software fault, so I'm not even sure whether it'd be covered in the warranty. Even if it was, I'd be without a phone until it was repaired.

Is there nothing I can do about them charging me for equipment that is not fit for purpose?

Silk

NewFolder wrote: »

Only thing is, I'm not sure whether it's a hardware fault or a software fault, so I'm not even sure whether it'd be covered in the warranty. Even if it was, I'd be without a phone until it was repaired.

Hardware and software is covered so if you think it has a fault send it back for repair and see what the experts say about it.

Did you get it direct from Vodafone or was it through a third party dealer if so return the phone to them

You may be able to get a loan phone whilst yours is being repaired

NewFolder wrote: »

Is there nothing I can do about them charging me for equipment that is not fit for purpose?

:rotfl::rotfl::rotfl:
Theres a long way to go yet before you can reject as not foir for purpose ...you would have to send it back a few times before you can even think about that.

They are not charging you for equipment as you will have been given the phone free with the contract unless you have paid seperate for it or maybe for part of it

NewFolder

Silk wrote: »

:rotfl::rotfl::rotfl:
Theres a long way to go yet before you can reject as not foir for purpose ...you would have to send it back a few times before you can even think about that.

They are not charging you for equipment as you will have been given the phone free with the contract unless you have paid seperate for it or maybe for part of it

Wasn't aware it was like that, glad I'm not paying £100s a year for the contract now. I thought that part of the payment went towards the phone, and therefore I had some rights with the provider if it went wrong.

diamonds

Vodafone & o2 merger of backhaul has thrown things off a bit same as EE, 3 seems to be the network with none.

I lock my Orange to old Tmobile on its 3G network as its faster than Orange & 3G means I don't get passed to TM 2G for calls as that network is as much use as any network with no.signal, at home or other places I use UMA hardware handset to connect to Orange.

Vodafone

Hi NewFolder,

Thanks for bringing your concerns to my attention.

If you'd like me to take a closer look at things for you could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK

macman

NewFolder wrote: »

Wasn't aware it was like that, glad I'm not paying £100s a year for the contract now. I thought that part of the payment went towards the phone, and therefore I had some rights with the provider if it went wrong.

You do: the retailer can repair or replace at their discretion. No provider will just hand you a replacement if it's a software issue. On a residential contract you will not get a loan phone while it's being repaired though. The airtime service is still available, so you have to make do with a temporary spare handset in the meantime. Less than a fiver on PAYG.