Just had to share this

[Deleted User]

Its quite understandable though. I had a buyer purchase an item from me and then kicked up a stink because they didnt like the box it was sent in.

This chap sounds like someone who doesnt want hassle, he just wants to buy and sell, and like so many of us he's tired of someone trying to pull the wool over his eyes. He wants to enjoy the thrill of selling something on to a good home! I dont blame him at all.

Also, this made me giggle (excerpt from the listing)

If you email me and I don't answer you within 10 minutes, it is not personal, I am not out to get at you / ruin your day / life / marriage or whatever, it means that I have slipped the chain from around my ankle and escaped to do something more interesting - like shop for food, hurl abuse at the family or drink large amounts of the aforementioned champagne.

Kudos to this guy! :rotfl:

soolin

Deleted_User wrote: »

Its quite understandable though. I had a buyer purchase an item from me and then kicked up a stink because they didnt like the box it was sent in.

This chap sounds like someone who doesnt want hassle, he just wants to buy and sell, and like so many of us he's tired of someone trying to pull the wool over his eyes. He wants to enjoy the thrill of selling something on to a good home! I dont blame him at all.

Also, this made me giggle (excerpt from the listing)



Kudos to this guy! :rotfl:

A seller that daft is actually asking for hassle though, not avoiding it .

Shame they have a complete lack of understanding of how eBay works, they have just been lucky that only 'understanding' buyers have bid- the rest famous have probably run away screaming.

UsernameAlreadyExists

soolin wrote: »

A seller that daft is actually asking for hassle though, not avoiding it .

Shame they have a complete lack of understanding of how eBay works, ...

and THIS ^^ is such a sad state of affairs.

The ebay machine rules the world, woe betide anyone actually wanting to buy/sell in their own way and be wholly reasonable about things.

ebay is only as successfull as it is because it was first and there's no real alternative. It has so many flaws it's unreal

StumpyPumpy

UsernameAlreadyExists wrote: »

and THIS ^^ is such a sad state of affairs.

The ebay machine rules the world, woe betide anyone actually wanting to buy/sell in their own way and be wholly reasonable about things.

ebay is only as successfull as it is because it was first and there's no real alternative. It has so many flaws it's unreal

When last I looked, no-one was being forced to sell on ebay. Other auction sites are available (and actually ebay wasn't "first", that accolade is generally awarded to "Onsale")

Vendors have a choice - 1) offer items to sell on a site that matches their personal world view of how they should sell, 2) set up their own website that matches their own world view or 3) go to the place where there is the greatest chance of selling their items and abiding by the rules of said place.

Most people choose option 3. At the moment that is ebay, Their site, their rules. Don't like the rules? Choose one of the other options, don't try to con your buyers into believing the rules don't apply to you.

SP

[Deleted User]

StumpyPumpy wrote: »

Most people choose option 3. At the moment that is ebay, Their site, their rules. Don't like the rules? Choose one of the other options, don't try to con your buyers into believing the rules don't apply to you.

While this is a perfectly valid statement SP, I dont see anyone being conned.

macfly

Well over 3k positive feedback, very high stars - and this seller is an idiot? Not one negative here. Can any of you match that?
Plus the heros among you tempted to stir it for him/her. What a giggle.

Kite2010

Just in case the auction gets pulled

Despite everything written below, I actually enjoy selling on ebay it makes money and satisfies the masochistic part of my nature it helps get rid of 69 years of clutter plus all the debris left over after clearing homes of sadly departed relatives plus I get to sit in my beloved shed - no nagging, no looking after grandchildren and no cleaning up. Most customers are great, even when things go wrong, as they sometimes will. My Feedback is good, especially considering that most of the things I sell are delicate breakable vintage items. But now that I can't leave negative feedback for mad buyers, this really is the only way - I post daily, unless the car breaks down or we're flooded, or the mice running this computer escape from their little wheel, or I have a terrible hangover from celebrating with Krug Champagne the latest ebay sale, or something. I live in a house heated by open fires so, although every fabric based item is freshly laundered before being sent out, if the faint whiff of smoke that seems to cling to everything offends you, I won't refund you 'because it smells of smoke' - you can rinse it through again if you want to, you may think that sounds stroppy, but its either make this clear at the beginning or lose the will to live. I always obtain proof of posting, but really cannot be responsible for the post office's whimsical delivery standards, I do offer a recorded delivery service, and would strongly advise that you use it. If you don't, and the item goes missing, I'll send you the proof of posting so that you can make a claim from the post office. If you choose the recorded delivery option and it still goes missing, I'll sort it out myself and refund your money. If you want Recorded Delivery let me know & I will add it to the postage costs I will not post to NIGERIA at all, even if you do offer to put the £100,000,000 that you have stolen from your government into my bank account.


I will only despatch International parcels via aimail


I will combine multiple purchases to help reduce postage costs


The post office will not insure delicate items bless their cotton socks, so I offer a voluntary insurance scheme with all the items. I pack everything very very well so as to protect them from the Postal Services, but if you take out this insurance and your item arrives in more pieces than it should, let us know and we'll organise a refund. If you would like this insurance, please email me after you have won the item and I can add it on to the invoice for you. The cost of this insurance is approximately £2 per listing won.


I Do not put FRAGILE labels on parcels as I found that in the past it seems to invite one of the following to happen to the parcel


F - Fragmented


R - Ragged


A - Accident


G - Goal Kicked


I - Incise


L - Lobbed


E - Exploded


Unless I have sold you numerous bags of marbles or a bucket of gravel your parcel will arrive silently, so if your parcel is damaged or rattles and tinkles to the sound of broken glass or china hand it back to the courier or postman to return to sender which will then arrive back with me at no cost to yourselves


It is your responsibility to read the listing properly. I try to describe everything thoroughly and honestly, but we can all make mistakes at times and if you think that the item wasn't described properly, contact me and I'll sort something out - I am a nice person really and treat customers as I would like to be treated.


When you win the bidding battle I would like paying for items you have bought, this is the usual arrangement between buyers and sellers and preferably within 7 days any problem and if you can't do that for any good reason, let me know please, I don't bite, much not since the doctor put me on the nil protein diet.


If you email me and I don't answer you within 10 minutes, it is not personal, I am not out to get at you / ruin your day / life / marriage or whatever, it means that I have slipped the chain from around my ankle and escaped to do something more interesting - like shop for food, hurl abuse at the family or drink large amounts of the aforementioned champagne.


I will refund if we make a terrible mistake on the listing - i.e. tell you it is Gold when it is Brass, Get the maker wrong i.e Wedgewood instead of Marks and Spencers or something similar.


I will NOT REFUND if it is 1mm larger or smaller than the description - if you need such precision, please email me before bidding to point this out.


I will NOT REFUND, if you 'thought' it was going to be larger, smaller, a different colour, shape, material or object than the listing states if you are not sure or need extra information ask first


I will NOT REFUND if you tell me that you saw your postman throw the package into your garden and the item got broken (Seriously, its been tried)


I will NOT REFUND if it did not get there in time for your Gran's birthday - but I will always endeavor to make sure that any urgent orders are sent out as quickly as possible, especially if you tell us it is for some special occasion, I have even been known to make the 180 mile round trip during a postal strike to deliver parcels (This was most annoying as a person then complained as I still charged him the postal costs - so if there is a postal strike & I go to this effort the full postal charges would still be made even though I am out of pocket)


I will NOT REFUND if the item doesn't arrive and you have not used the Signed for services offered, we will send you the proof of posting and you can make the claim yourself.


I will NOT REFUND if the item gets there broken unless you have taken up the insurance option offered. We have 7 years experience in packing delicate items and always, always, make sure I do a proper job and then double it for safety and very little is damaged in the post, but it does happen - even when we buy things on ebay it happens.


I will always abide with any ruling made by either ebay or paypal if there is a disagreement between us, they have to be made to do something for their exorbitant fees.


Postage Costs


If you buy more than one item from us, please wait to be invoiced before paying so that we can apply an appropriate postage discount.


I keep my postage costs to a reasonable level - but they do have to reflect packaging materials and the time and petrol taken to deliver to a post office 7 miles from our home (good old post office cutbacks). I do this 14 mile round trip daily, when I get use of the wifes car if not I have to go to town on the bus £2 return whether I have one parcel to post or 20, because there is very little more annoying for a buyer than paying for something and then waiting a week for the seller to get round to posting it I will always post to you within 2 working days


I calculate postage on a 'rough guess' basis, sometimes I guess wrongly. When I guess to low, I loose, but if I make an awful mistake and charge significantly more than the actual cost, I automatically refund you via paypal.


It is not my aim to make a profit from postage costs

I thought it said "goat kicked" not Goal Kicked

StumpyPumpy

Deleted_User wrote: »

While this is a perfectly valid statement SP, I dont see anyone being conned.

I am not saying I like all the ebay rules, but I am still aware of my obligations when I trade there and he is trying to avoid his.

To pick just one example:

I will NOT REFUND if the item doesn't arrive and you have not used the Signed for services offered, we will send you the proof of posting and you can make the claim yourself.

This is completely untrue. Sellers do not have a choice as to whether they refund or not in these circumstances (any seller will tell you this). Also, it is not the buyer's responsibility to deal with Royal Mail. The seller makes the contract and is obliged to deal with RM (RM are perfectly within their rights to refuse to deal with anyone else if they want to be awkward). This is true whether the buyer has used "signed for" or not.

He is trying to make the buyer believe they do not have valid cause for complaint should a purchase not arrive, and if said goods don't arrive it is the buyer's fault. The rules of selling on ebay say different, they make it clear that it is up to the seller to ensure the buyer receives their goods. This is what I mean by conning buyers to believe that the rules don't apply to them, when they do.

SP

[Deleted User]

StumpyPumpy wrote: »

I am not saying I like all the ebay rules, but I am still aware of my obligations when I trade there and he is trying to avoid his.

To pick just one example:

This is completely untrue. Sellers do not have a choice as to whether they refund or not in these circumstances (any seller will tell you this). Also, it is not the buyer's responsibility to deal with Royal Mail. The seller makes the contract and is obliged to deal with RM (RM are perfectly within their rights to refuse to deal with anyone else if they want to be awkward). This is true whether the buyer has used "signed for" or not.

He is trying to make the buyer believe they do not have valid cause for complaint should a purchase not arrive, and if said goods don't arrive it is the buyer's fault. The rules of selling on ebay say different, they make it clear that it is up to the seller to ensure the buyer receives their goods. This is what I mean by conning buyers to believe that the rules don't apply to them, when they do.

SP

Fair points SP.

However your post doesnt take into account what others have pointed out - 100% feedback, no negatives, etc. Obviously those timewasters on eBay are either not going near this guy or maybe, just maybe, all his items are exactly as described.

If there had been a problem with refunds etc I am sure someone would have left a negative comment as appropriate.

soolin

macfly wrote: »

Well over 3k positive feedback, very high stars - and this seller is an idiot? Not one negative here. Can any of you match that?
Plus the heros among you tempted to stir it for him/her. What a giggle.

match it, several of the regulars can exceed that easily and even my small business manages TRS with more feedback and no negs and no need for writing a book about what I will and won't do to my customers.

The seller has been lucky that they have had no issues with Royal Mail to need them to test their statements.