Freezing again...and again...and again...

waddler_8

Run this OTM script. Allow it to reboot to normal mode. If the computer still freezes, temporarily uninstall Mcafee SiteAdvisor & see if it freezes with that uninstalled.

Download OTM by Old Timer from the link below and save it to your Desktop.

LINK

• Right click OTM.exe and choose Run as Administrator to run it.
• Agree to any UAC prompt
• Copy the following code inside the codebox below. Do not include the word Code:

  :commands
  [CREATERESTOREPOINT]
  
  :Processes
  Killallprocesses
  
  :Services
  vToolbarUpdater14.2.0
  
  :reg
  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
  "vProt"=-
  "Adobe ARM"=-
  
  :files
  C:\Program Files (x86)\AVG Secure Search
  C:\Program Files (x86)\Common Files\AVG Secure Search
  
  :commands
  [CREATERESTOREPOINT]
  [REBOOT]
  

• Return to OTM, right click in the Paste instructions for Items to be Moved window (under the yellow bar) and choose Paste.
• Push the large MoveIt! button.
• Click OK to the prompt
• OTM may ask to reboot the machine. Please Allow it to do so if asked.
• The report should appear in Notepad after the reboot. Copy/paste the contents of that report back here in your next reply.

Tiff_2

Hi waddler,
Thanks for your help, hun. I’ve been a bit poorly hence the slow response.

I ran the OTM by Old Timer and followed your instructions. After I clicked the Move It! button, it seemed to freeze. There was no prompt. Then it started to reboot, there was a flash of a notepad page and it rebooted. I looked at notepad but couldn’t find a log so I ran OTM again. This time it did give me a prompt for rebooting and after rebooting there were two notepad pages on my desktop.
Here’s the first one, waddler...

[.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21799
[LocalizedFileNames]
WildTangent Games App - packardbell.lnk=@C:\PROGRA~2\WILDTA~1\TOUCHP~1\PACKAR~1\MUILink.exe,-105
Packard Bell Registration.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Enregistrement Packard Bell.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Registrazione Packard Bell.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Registro de Packard Bell.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell Registratie.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell Registrierung.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Registo Packard Bell.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Registrering af Packard Bell.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell Rekisteröinti.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell-registrering.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Registrace Packard Bell.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell Εγγραφή.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell Regisztr!ci!.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Rejestracja — Packard Bell.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell Kayıt.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Înregistrare Packard Bell.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Регистрация Packard Bell.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell ユーザー登録.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell 注册.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell 註冊.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell Registreerimine.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell Registracija.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell Reģistrācija.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell Регистрация.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
การลงทะเบียน Packard Bell.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell تسجيل.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell - Registr!cia.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Registracija Packard Bell.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Packard Bell 등록.lnk=@C:\Program Files (x86)\Packard Bell\Registration\GlobalRegistrationMUI.dll,-104
Norton 360.lnk=@C:\PROGRA~2\NORTON~2\Branding\muis.dll,-109

Here is the 2nd notepad report page....

[.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21769
IconResource=%SystemRoot%\system32\imageres.dll,-183

A little further information, waddler. I uninstalled Norton a few weeks ago after it expired a couple of months or so ago.

Also, I was looking under Computer - Program Files on my C Drive for my printer and I noticed that there were these 3 folders:
Program Files
Program Files (x86)
Program 1
I remembered that I’d had a repeated message on PC saying that I had a problem with there already being a file with that name and that allowing PC to name it 1 would solve the problem.

Finally, I’ve got an external hard drive which is virtually full - too full for a backup - and I noticed that I’d saved a lot of Windows folders with the cogs icon. I don’t know if I can remove these to create more space or if they’re still on my PC but they take up a lot of room, as does my son’s iTunes folders.

Sorry if this doesn’t make sense, waddler - must still have my chemo head on! Many thanks again for your patience and knowledge.

Much Love,
Tiff xxx

waddler_8

I’ve been a bit poorly hence the slow response.

No worries

I noticed that I’d saved a lot of Windows folders with the cogs icon.

No, you don't need those.

How's it running now? Is it still freezing?

Tiff_2

Morning waddler,:)
Thanks for your reply, hunnie.
Sadly, I've reverted to safe mode to post this as it did freeze again.

I'd tried to go back to safe mode last night but got the prompt for starting windows normalyy or windows startup repair. I did choose startup repair, which then went on to attempting repairs and then I got a message ''system volume on disk is corrupt - chkdsk completed sucessfully''. I don't know if this was fixed or not but thought it had been.

I'm going to free up some space by deleting those files on external hard drive and do another backup.

Thanks so much, waddler.:A

Much Love,
Tiff xxx

Tiff_2

Yes, I'm still freezing, waddler - not quite so much but it's still happening.

Much Love,
Tiff xxx

waddler_8

I uninstalled Norton a few weeks ago after it expired a couple of months or so ago.

Yes, Norton Online Backup is still installed.

Do you use Norton online backup at all? If not we can get rid of that and the boot driver that's running, which may help.

Tiff_2

Morning waddler,:A
Thanks for your reply.

Still running in safe mode as PC's still freezing. How do I get rid of the remaining stubborn Norton stuff please, waddler? I have no idea what's going on with this freezing.

Have you put in the order for a minor miracle yet, waddler?

Have a good weekend, hun.

Much Love,
Tiff xxx

waddler_8

Morning Tiff.

Part of the weekend is being spent with the in-laws. I'm not sure where that fits into "a good weekend"


Uninstall Norton Online backup the normal way through programs & features.

http://windows.microsoft.com/en-gb/windows7/uninstall-or-change-a-program

Then download and run the Norton Removal tool.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080828154508EN_EndUserProfile_en_us?

Tiff_2

Morning, waddler,;)
Hoping you're well, hun.

Well finally it seems that I'm now Norton free...:j

...and still freezing!

Again, I have to say a sincere thank you for your patience and not giving up on me, bless you. Halo is on order.;)

Much Love,
Tiff xxx

NiftyDigits

Time for a back up and Factory Restore?