Superfi refuse to replace 2 week old, £2600 faulty TV

John_Jizzle

seems to be a problem with most the samsung tvs - had to return 2 d800s last year. 2nd was a nightmare returning as they said they couldn't see the clouding (it was awful)

for the 3rd tv i got a Panasonic

beasty54

John_Jizzle wrote: »

seems to be a problem with most the samsung tvs - had to return 2 d800s last year. 2nd was a nightmare returning as they said they couldn't see the clouding (it was awful)

for the 3rd tv i got a Panasonic

Thats exactly what i'm hoping to do. I've explained that if Superfi insist i swap for the same model, i'm happy to do so on the understanding that if it has the same issues, i wont accept it. I also explained that i would prefer to swap for a Panasonic 65VT50 and pay the extra, that way it saves both me and Superfi the hassle of returning a second Samsung if the issues are the same.

ThumbRemote

irateuk wrote: »

I have a solution for you if you can not get it refunded, Try some website that's crap they have to spam message boards, it will surely helps you. Its free and easy as well.

There are other alternatives but this one works great!.

Got to love poor quality spammers

beasty54

arenaman wrote: »

Fingers crossed, your photos have disappeared from the superfi facebook site, it seems they evoked the response you needed

I got rid of them for now, while i seem to be getting some help, i don't want to upset them too much

bod1467

ThumbRemote wrote: »

Got to love poor quality spammers

Looks like it's been nuked. Hopefully his/her other spam posts will soon follow.

beasty54

Result..

They have agreed to swap for the TV i requested, i'll be paying a bit more but it should be worth it.

I guess this could have all been avoided if the manager from my local Superfi had been a bit more professional.

beasty54

arenaman wrote: »

Result, are you joining the VT50 club then?

Yep, fingers crossed i'll have no problems with this one.

halibut2209

Is this the shop at the bottom of Steep Hill?

beasty54

halibut2209 wrote: »

Is this the shop at the bottom of Steep Hill?

It is indeed

beasty54

arenaman wrote: »

Good luck but I'd have still pushed for the money, you can get the 65" VT50 for under £2900 elsewhere with 5yr warranty.

I've agreed on £2900 with 5 year warranty so not bad as far as i'm concerned,