Superfi refuse to replace 2 week old, £2600 faulty TV

ILW

You will probably need the opinion of an independent expert, which will cost you a few hundred, but may be worth it due to the price.

ILW

ThumbRemote wrote: »

Write to the retailer and tell them you are rejecting the goods as per the Sale of Goods Act, and give the reasoning I posted above re not of satisfactory quality. Ask them to contact you regarding collection of the TV and providing a full refund. Send it recorded delivery.

Worth a try, but so far the retailer and the manufacturer have both said they believe the set to be OK.

Owain_Moneysaver

ILW wrote: »

You will probably need the opinion of an independent expert, which will cost you a few hundred, but may be worth it due to the price.

Why?

t is for the retailer to prove the fault is not present, not the consumer to prove it is, for the first six months.

ILW

Owain_Moneysaver wrote: »

Why?

t is for the retailer to prove the fault is not present, not the consumer to prove it is, for the first six months.

And if the retailer states there is no fault and this is backed up by Samsung, where does it go from there?

ILW

arenaman wrote: »

I don't think he's been to Samsung yet, he shouldn't have to really.

I thought Samsung had said it was normal for this model.
Unless it can be shown to be a fault, it just comes down to a poor buying choice.

beasty54

ILW wrote: »

I thought Samsung had said it was normal for this model.
Unless it can be shown to be a fault, it just comes down to a poor buying choice.

This is the problem, Samsung don't have the right do decide what is and isn't acceptable. If the poor back light and REALLY bad banding was normal, Samsung should clearly state this in the TVs description. Unfortunately Samsung advertise this TV as being the "ultimate in picture quality" but nobody other than the retailer and Samsung themselves would agree.

Owain_Moneysaver

ILW wrote: »

And if the retailer states there is no fault and this is backed up by Samsung, where does it go from there?

It goes to court, you show the judge photos showing the screen banding, and the judge decides whether it's faulty (or of satisfactory quality) or not.

Fire_Fox

ThumbRemote wrote: »

Write to the retailer and tell them you are rejecting the goods as per the Sale of Goods Act, and give the reasoning I posted above re not of satisfactory quality. Ask them to contact you regarding collection of the TV and providing a full refund. Send it recorded delivery.

Agree with this.

ThumbRemote

ILW wrote: »

I thought Samsung had said it was normal for this model.
Unless it can be shown to be a fault, it just comes down to a poor buying choice.

Not at all. You seem to have the opinion that only faults are relevant. Again, the law is much broader than that.

To return to your analogy of a car, if it goes 100 yards then the engine cuts out, it's not of satisfactory quality - even if it's normal for that model.

The Sale of Goods Act effectively imposes quality standards, not just fault/no fault conditions.

beasty54

Small update..

I've had a nice chat with a fantastic woman at superfi head office today, i'll know more in a couple of days. Maybe all these issues are just due to the manager at my local store.