What to do next after reading the FAQs

Centipede100

Redacted..

MooseTT

Thank you Centipede, my second letter in the form of your template is in the post. Fingers crossed.

mandy1955

Is there a template letter for Denied Boarding due to Thomas Cook error not informing the airline of THEIR change of flight times? We had correct tickets with correct Times but check_in still had Thomas Cooks previous time on the itinary. We had to hang around Manchester airport for 12+ hours. Ive written to complain but I only got a bog standard sorry letter. Thank you

Vauban

I don't think so Mandy; your situation is slightly more unusual.

But it's not too much work to amend the above. Change the first para to denied boarding and your circumstances, skip paras 2 and 3, and include para 4 unchanged?

The NBA does not require much detail - it's simply what allows you to start court action once the airline fails to respond adequately.

greenfrog7

Has anyone written to Thomson and not had any response from them? I have written twice, both recorded delivery, but not received a reply.

111KAB

greenfrog7 wrote: »

Has anyone written to Thomson and not had any response from them? I have written twice, both recorded delivery, but not received a reply.

Lots of people but they tend to post on the Thomson thread.

greenfrog7

Hi Centipede

Do you have any suggested wording for a county court claim. No answer from Thomson, so this is the next step.
I'm claiming for 5 passengers delayed by over 8 hours. Should I claim in euros or pounds.
Is the wording the same as the template taken from this site?
Thanks

Vauban

greenfrog7 wrote: »

Hi Centipede

Do you have any suggested wording for a county court claim. No answer from Thomson, so this is the next step.
I'm claiming for 5 passengers delayed by over 8 hours. Should I claim in euros or pounds.
Is the wording the same as the template taken from this site?
Thanks

Greenfrog: as I said in my previous reply to you, the thread "Taking the Airlines to Court" has a couple of straightforward templates:

https://forums.moneysavingexpert.com/discussion/4507307

Mark2spark

Bumping this