Ebay parcel lost query

quanto2009

Hi
Ordered off ebay a small motor for delivey via paypal
Item not arrived checked with ebay supplier when it was dispatched they say on same day as order, received confirmation of order but no dispatch confirmation.Following up a week later still no parcel checked with post office and supplier.Turns out I have no house number on the address but everything else is ok .I have not had any issues previously with deliveries and the house number is on the paypal account.

The supplier wont confirm dispatch date and if the item was recorded delivery or proof of posting just says sent economy postage it was a small motor so I wouldnt have thought been delivered by normal postman.Will only refund on return of parcel.

I have checked with local post depot who say parcels normally not delivered would be held back and returned to sender, and they dont have any parcels held back.

Have I lost my money?

campdave

You could open a INR on ebay, but it might not go in your favour as you supplied an incomplete address. Undeliverable items can take 2-3 weeks to be returned to sender as they are not seen as a priority by Royal Mail, so you're going to have to be patient and work with the seller as ultimately, it's not their fault you provided an incomplete address.

George_Michael

It gets very confusing when posters open duplicate posts on different boards, especially when the original one already has 2 pages of replies.

https://forums.moneysavingexpert.com/discussion/4471903

soolin

Can I suggest that as there is nothing more to add the OP asks for that other thread to be moved to this board and merged.

Thank you