Lloyds recalculation after settlement made....

Witters

Hi all, I'm new to the forum so go easy on me!

I'll apologise in advance if there is already a post somewhere similar to this, I've tried searching but have been unable to find anything anywhere.

My issue is to do with a PPI claim against Lloyds that they have already settled. The brief version is that back in April last year I submitted a claim to Lloyds having had a number of loans and cards with them over a period of years. The replied with details of a few accounts, with 2 in particular being loans that PPI were applied to. I received a letter from Lloyds that went along the lines of due to the time passed they had no detailed records of the loan accounts, so they offered me £1200 per loan which was equal to the average compensatory payment. That payment came through a few weeks later although none of the letters/cheques etc came to my home address, for some reason they continued sending them to my old address despite being notified by me - it's only as I've moved a short distance away that the letters etc got to me!

At the same time I made a Data Protection Act Request, getting a whole load of info from Lloyds in July 2012. Amongst that info were printouts relating to the 2 loans that Lloyds claimed to have no detail on, including loan values, terms and when paid off. I called Lloyds up straight away and was advised to send that info in for them to re-assess the original claim/settlement. That was early July 2012, and despite numerous calls/letters from me they still have not sorted this out. I won't go into the details as to what has happened but I am constantly told it is with the (rather laughably entitled) Aftercare team and being reviewed - this has been the case for since about September!

I have a couple of questions taht I'm hoping people on here can help with; firstly, has anyone experienced anything similar and what was the result; can I expect any further by way of settlement from them or does the original settelement stand; does aybody else think that this is a little shady on the part of Lloyds or am I being a little harsh - it seems strange that I could obtain the info by a simple DPA request and they couldn't get it themselves!

I've been in contact with the FOS and it's in the early stages with them.

Any thoughts would be appreciated, thanks in advance, Mark.

KKmatters

I have heard of people having cases re-reviewed after further evidence has been found so I wish you lots of luck - however, like you my appeal was sent to them at the end of september and every month I phone and get told it's being 're-reviewed' and I'm embarking on my journey with FOS to help resolve.

-taff

If you've referred your complaint to the FOS Lloyds won't talk to you any more.

[Deleted User]

Witters wrote: »

Amongst that info were printouts relating to the 2 loans that Lloyds claimed to have no detail on, including loan values, terms and when paid off.

Did these details include information about PPI attached to the loans? If not, then Lloyds have indeed already settled by paying you the £1200 for each.
Do remember that Lloyds asked you to provide evidence of the amount of PPI you paid, not of the actual loans which they never denied you having.

It doesn't sound as if you have any more information than the Bank said they had in the first place.

Nothing "shady", I fear, just a misunderstanding by you over what was required.

Witters

Thanks for the replies.

When I sent the initial letter to Lloyds I had very little information at all, other than some old account numbers, they responded with the letter saying they could not find any further detail and it was only after I got the settlement from them that I received the info with the loan values etc on. I didn't supply anything to Lloyds in the first instance, that's why I was a little concerned that they said they had no info when I got the details from them. It just struck me that they may have been trying to go for an easy out by offering a settlement but were caught out when I made the DPA request and got the information from them, but then I may be being paranoid as the banks are pillars of integrity aren't they!!

I just want the issue dealt with and finalised either way, it's how long it's taking that is really annoying me, and the "aftercare" team's apparent complete inability to provide and sort of aftercare.

[Deleted User]

Witters wrote: »

It just struck me that they may have been trying to go for an easy out by offering a settlement but were caught out when I made the DPA request and got the information from them

You still haven't said if you actually received any PPI information as part of your DSAR. If not, the Bank have responded appropriately from the beginning and you are wasting your time...

[Deleted User]

-taff wrote: »

If you've referred your complaint to the FOS Lloyds won't talk to you any more.

If the OP received his redress from the Bank last April then he is well past the six months allowed for a FOS referral.

-taff

Moneyineptitude wrote: »

If the OP received his redress from the Bank last April then he is well past the six months allowed for a FOS referral.

Not the OP, the one that's 'on a journey'.....where's my sarcastic smiley?

[Deleted User]

-taff wrote: »

Not the OP, the one that's 'on a journey'.....where's my sarcastic smiley?

Use the "quote" function to remove the possibility of such confusion. The Op says in his initial post that he has approached FOS too.

Witters

Hi guys, I have had no info regarding the actual PPI values on the loans, other than the printouts from Lloyds which just stated "loan with PPI" or words to that effect, so on that basis it is possible that Lloyds have done what they need to, I re-submitted the claim as that was what I was told to do when I contacted Lloyds on the phone. As for the FOS involvement, that is more borne out of frustration at how long it is taking Lloyds to sort this out, coupled with their incredibly poor service and abject failure to treat me with even an ounce of respect - not even a simple phone call after one of the numerous times I've been told that the case "is being escalated" when I speak to the call centre operator in which ever part of the world they are actually in.

[Deleted User]

Witters wrote: »

Hi guys, I have had no info regarding the actual PPI values on the loans

If you received no other PPI information than the Bank originally told you they had (i.e. nil), your whole suspicion of "shady" behaviour by the bank is totally without any foundation!

Far from receiving "incredibly poor service", you have already received all the redress that you can realistically expect without any documentary proof from your own archive.

It was your mistake to waste £10 on a SAR. Checking the Bank had only the records they claimed, you actually found no discrepancy but STILL asked them to re-open the complaint!

The bank haven't been "caught out", but your admitted "paranoia" has actually cost you £10 for a wasted SAR and months of wasted time trying to win increased redress which will never be forthcoming.

The people at Lloyds call centre are trained to respond sympathetically to customer concerns, but they aren't trained to adjudicate on them. All you have done by having the "complaint" re-opened is join a long queue from which the only result will be a reiteration of the original findings from last April.

In addition, you have now approached FOS well after the six months have elapsed and after already receiving your redress.


The Banks really are not in the habit of saying they have no records when they in fact do.I've yet to see any evidence of Banks actually being "caught out" by any SAR.
The SAR letter should only be employed PRIOR to complaint, to ascertain if PPI was paid or to retrieve account details. It's not for trying to prove that the banks routinely tell lies.

Witters wrote: »

the banks are pillars of integrity aren't they!

Well, nothing in your sorry account here indicates otherwise I'm afraid.