Quidco-Appliance Online tracking failure

aldredd

I always open a fresh browser session - usually does the trick.

withabix

I have no problems with tracking on TCB or Quidco, including two purchases last week at Appliances Online (one being £370).

It will be something on your PC and not a fault with Quidco or the retailer.

quidco_Company_Representative

Hi All,

Sorry to hear that you have had some tracking issues. If your purchases have not tracked within three days you need to raise a cashback claim. To do this click here.

Please click here and here for more tips on how to ensure that your purchases track.

Kind Regards
Brad

aldredd

quidco_Company_Representative wrote: »

Hi All,

Sorry to hear that you have had some tracking issues. If your purchases have not tracked within three days you need to raise a cashback claim. To do this click here.

Please click here and here for more tips on how to ensure that your purchases track.

Kind Regards
Brad

ha! many a time I've raised a claim and never heard anything back!

I've had claims sat without a response for a year+ before now!

quidco_Company_Representative

Hi Aldred,

I think the best thing to do here is to get in touch with us via the website. You can do this by using the new live chat option (for premium members only) or send us a message by clicking here.

Thanks
Brad

SnowTiger

sparky0138 wrote: »

For future purchases try downloading a browser you've never used before (don't install any extensions and remove any search bars from the toolbar) and keep it just for TCB/Quidco. I used to have terrible trouble getting my purchases to track but then I started using Firefox just for cashback sites, making sure I delete the cookies at the beginning of every session as they advise and I don't think I've missed one since.

This is what I do. My day-to-day browser is Chrome, but I use a standard install of Firefox for TCB. I've also set it up to flush cookies and other history on exit. Since doing this I haven't missed a cashback.

I ordered a new washing machine from Appliances Online towards the end of last year. The £6.06 cashback I earned has already been paid.

matthewshine

withabix wrote: »

It will be something on your PC and not a fault with Quidco or the retailer.

How do you figure that? I've made 23 online purchases via Quidco in the last 2 Months, all from the same PC and all using the same browser, and the only 3 that haven't tracked are all from Appliances Online...

I even get the same 'Your visit has been recorded' pop up from AO that I get when I visit every other retailer.

Yeah, really sounds like the problem is at my end, doesn't it?

System

i gave up with Quidco months ago i only use TCB and so far ive had no problems.
I convert my TCB to Amazon vouchers and use them for christmas shopping !

matthewshine

quidco_Company_Representative wrote: »

Hi Aldred,

I think the best thing to do here is to get in touch with us via the website. You can do this by using the new live chat option (for premium members only) or send us a message by clicking here[/URL].

Thanks
Brad

Your company is a disgrace. I contacted the live chat, only for the unhelpful support person to continually tell me that the tracking issue was down to MY browser not being set up properly as there are no tracking issues with Appliances only because the tracking rate on the site said 97.4%.
That's all well and good, but that number is utter bull**** because all the people that it doesn't track for AREN'T ALLOWED TO MAKE A REVIEW SAYING IT NEVER TRACKED!

I explained that cashback tracked at every single other retailer, online and instore, that I had made purchases with.

I made a purchase at Appliances Online over 2 weeks ago and it did not track, I made 2 more purchases 2 days ago at Appliances Online (at a special 5% rate too) and they did not track. Making a total loss of almost £30 cashback that I will not receive.
I made purchases at other retailers between these 2 weeks, using the same browser on the same computer, and THEY ALL TRACKED.
And Quidco say the problem is at my end?

All this and I'm a so called 'Premium Member' and am supposed to get faster paying cahback from Appliances online. Yeah, right...

Disgraceful, completely disgraceful.

I will take other peoples advice and use topcashback instead in the future, as Quidco are obviously incapable of seeing/admitting to a problem with their tracking system with this one retailer.

quidco_Company_Representative

Hi Matthew,

I am sorry to hear that you have had tracking issues with Appliances Direct. I have spoken to our admin team and they have reported that they have not had any issues with that retailer.
I encourage you to raise a cashback claim regarding this issue. To do this simply click here.

Kind Regards
Brad