We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

automated reply or notification i am away

Options
i am going away for a while, and i have done some recent ebay sales, i do not want people thinking i am ignoring them if they have problems, i will not have access to a pc so i will need to setup some sort of auto reply saying i am away or some sort of notification so that they are aware i am not ignoring them

any idea how i can do this with ebay

thanks
«1

Comments

  • windswept
    windswept Posts: 1,412 Forumite
    In a word, no, there is no auto reply, all you can do is set up an away message on an ebay shop, or blank out your running listings for the time you are away, although why anyone would do this I don't know.
    I just left a huge message on my shop and in all listings there is a (tiny) message saying the dates you are away.
    I think your only option is to tell your recent buyers that you will be away, or do nothing if you think it's unlikely that there will be problems.
    I would say it depends on whether their items will have actually arrived before you go away, if not I would definitely tell your buyers.
    "There is a light that never goes out"
  • apprentice_tycoon
    apprentice_tycoon Posts: 3,300 Forumite
    You can't do anything through ebay 'answer' your emails but you will be able to put an 'away from the office' type message on your own personal email address, you can details of when you'll be back etc
  • newlywed
    newlywed Posts: 8,255 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Just be careful about putting that you are going abroad for x weeks as if they then have your address from ebay, they know your house might be empty. ;)
    working on clearing the clutterDo I want the stuff or the space?
  • Jakejakejake
    Jakejakejake Posts: 6,324 Forumite
    If i remember correctly, This ebook has automation email info in it:
    http://www.ebookcabi.net/uploaded/Powerseller90%20day%20ebook.zip
  • apprentice_tycoon
    apprentice_tycoon Posts: 3,300 Forumite
    newlywed wrote: »
    Just be careful about putting that you are going abroad for x weeks as if they then have your address from ebay, they know your house might be empty. ;)


    If there is no-one home at all I'd word the message to suggest that your PC is going for repair or upgrade or something and that you'll get back to them ASAP
  • Safest and easiest way is to select the "Make my Shop Inventory listings unavailable" option in "Shop Holiday Settings" and turn on your shop settings.

    That way, you won't get any negative feedback from buyers for late deliveries and any would-be burglars won't know you're on holiday. Never advertise the fact that you're going away.

    Your customers will soon come flocking back once you re-list your items after your well deserved rest. :j
  • Safest and easiest way is to select the "Make my Shop Inventory listings unavailable" option in "Shop Holiday Settings" and turn on your shop settings.

    That way, you won't get any negative feedback from buyers for late deliveries and any would-be burglars won't know you're on holiday. Never advertise the fact that you're going away.

    Your customers will soon come flocking back once you re-list your items after your well deserved rest. :j
    That's good advice but I understood the OP was saying that they've made the sales, posted the goods and is just a little worried about any follow up emails that might appear to be unanswered and ignored leading to bad feedback
    If I screw my eyes up tight I can just about see where you're coming from
  • techmob
    techmob Posts: 407 Forumite
    thanks for the advice people

    i do not have a shop, and a basic one costs £6 per month?
  • That's good advice but I understood the OP was saying that they've made the sales, posted the goods and is just a little worried about any follow up emails that might appear to be unanswered and ignored leading to bad feedback

    In which case, depending on the number of sales, just email those buyers stating that you're going on holiday. No need to tell the whole world.

    An autoreply email would've been a good idea but unless you are going to check your Ebay emails everyday on holiday there's not much you can do to help people while you're away.

    Buyers must understand that you can't operate 24/7 365 days of the year.
  • techmob wrote: »
    thanks for the advice people

    i do not have a shop, and a basic one costs £6 per month?

    Just email the buyers who have recently bought from you telling them that you're going on holiday.

    Don't list any more items for the period covering your holiday.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.