can i get my money back?

unholyangel

Pinkypants wrote: »

Yes you can send back furniture under the DSR that you have "built", but it must remain in "good" condition.

You'll have to pack it really really well so the bits don't bash into each other and get damaged during transport. Plus you'll have to pay to send it back.

Might not be worth it, sell it 2nd hand and put it down to experience.

Only if they have been informed of this via a durable medium. If the seller didnt tell them then they cannot retrospectively change the terms of the contract.

Pinkypants

however if you have received the order and you wish to change / cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver goods. We request that changed / cancelled items are returned in their original packaging.

unholyangel

Pinkypants wrote: »

however if you have received the order and you wish to change / cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver goods. We request that changed / cancelled items are returned in their original packaging.

Websites arent durable.

keyser666

Have you got the slats the right way round?

Takeaway_Addict

keyser666 wrote: »

Have you got the slats the right way round?

LOL spat my drink out then

Fire_Fox

You need to decide if you are returning it under the Distance Selling Regs (no reason needed) or rejecting under the Sale of Goods Act (quality, not as described etc). Don't confuse the two, quote or reference one. Personally I'd push for the latter if you are 100% confident you have put it together as per the instructions and that the bar being too short is not related to your assembly skills.
"Solid 60mm thick corner posts Strong centre rail makes for a strong bed Thick 19mm solid pine base slats Strong natural solid timber Price is for frame only, mattress not included."

You should crack on and get your complaint/ request for return into writing, send it recorded delivery and keep the Post Office receipt. If you return under SOGA you will have to argue the case but should not have to pay return postage. If you return under DSR you may have to pay the postage one or both ways depending on the contract (Amazon listing, e-mail receipt for payment, invoice) but should not have to argue the toss on legislation.

You also have a little extra leverage with Amazon, their customer service is good if the supplier is unhelpful, and another layer of protection if you paid by credit card or Paypal. Loads of articles online about both sets of legislation, check out Trading Standards, Which?, Citizens Advice and so on.

If you purchased the item via Amazon any terms and conditions on the company's own website are not relevant, you didn't use that site.

unholyangel

Fire_Fox wrote: »

If you return under DSR you may have to pay the postage one or both ways depending on the contract (Amazon listing, e-mail receipt for payment, invoice) but should not have to argue the toss on legislation.

Say what? At most OP would only have to pay postage one way using DSRs. If they didnt notify the OP of their cancellation rights etc under DSRs and that they'd have to pay for it.....OP wont even have to pay postage one way. The company would be liable for both outgoing and return postage costs.

loopy136

If the picture is the correct product the OP purchased you can easily tell it's not a study made bed, so you received what was advertised. See what the company will do to for you and do plenty of research, it's worth paying for quality when you want the item to last a fair while.
Good Luck x

rustyboy21

With regards to the centre post and the slats bending when you lie on it.

I had a £600 silentnight pine bedsyead and it was actually the same. It has a vertical centre post off the lengthways cross beam, which the slats then go horizontally accross. It is the way it is supposed to be. There is normally a 2-3'' gap. the slats will bend even with the weight of the mattress. If the post was the same hieght as the legs, then each time you got into your bed and it moved, you would snap the centre post and break your bed. The same would happen if you dragged the bed , say to clean under it.

If you are looking at sending it back as you say it is faulty , then I think you may get hit with this. If you send it back as not described or not wanted, then fair do's.

Under their T&C's

Unwanted goods / wrongly ordered:
In the unlikely event you should want to return an item to us we are pleased to offer all customers our 7 Day No Quibble Refund. With our 7 Day No Quibble Refund you have 7 working days in which to decide to keep your ordered items or return them to us for a refund. Strictly Beds & Bunks Ltd will deduct from any refund the cost of recovering goods from customers. This is typically £40 per item and is the direct cost to Strictly Beds & Bunks Ltd of recovering the item.