Bought online, website had wrong price, can i make them honour it?

scarletjim

Now before I start, I do know all about 'invitation to treat' etc, but I think this may be different because I have paid, my card has been charged, they have emailed me a receipt...

Last night whilst browsing, I saw a product that normally costs about £200 showing as Price: £0.00 (!) When I added a couple of them to my basket and went to checkout, it added £15.00 for delivery. I proceeded, and the transaction went through (eventually).

I know there are instances on websites where they sell products supposedly 90% off but then charge big delivery fees, so this is not as unreasonable as it sounds. Though in this instance, I think it is just a mistake.

Are they likely to honour it? Are they legally obliged to do so, as I have paid and they have sent me a receipt by email etc?

(Btw don't want to name company / product as that will draw their attention to it!)

wealdroam

Here's a post I wrote yesterday.

Might help you too.

scarletjim

So I think this is the bit that is most pertinent to me:

Online... even if you pay for an item, the shop has not actually accepted your offer even though they have taken your money - this means they can cancel the order. You should read the terms and conditions of the retailer to see what their stance is on pricing errors and when the contract is formed.

Which is rather unfortunate but not a surprise I guess. I will check their T&Cs though just in case.

Update: Boo,I checked the T&Cs, it's pretty clear that I do not have a contract with them. Oh well I'll just have to save up and buy some new rugs in the old fashioned 'exchanging money for goods' type manner. lol

wealdroam

Of course, if the goods do arrive, they cannot then ask for more money.
Because by then a binding contract will be in place.

bris

Lol not as unreasonable as it sounds, two £200 items for the cost of delivery, your having a laugh.

arcon5

Even if their terms state a contract is formed up on payment, the fact they are listed at £0 could actually be grounds to defend cancelling the order.

Enfieldian

"Now before I start, I know that this question has been answered multiple times on this forum and there is even a sticky about it but this case is different because it is me asking......"

Robin_TBW

Another one of these posts? There is a search function guys.

No you can't make them honour it. Would you honour a sale if you sold something worth £500 for £5 by accident through eBay? NO.