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T Mobile Fraud Department
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ScottandJen
Posts: 1 Newbie
in Mobiles
I have had three mobiles blocked from the network due to Alleged Fraudulent activity on my account.
They are three pay monthly phones and someone has tried to put £10 onto one of the phones and the Fraud department at T Mobile have cancelled the account. I have been trying for 4 days now to get it sorted out. After faxing more ID to them they still have not replied to any of my phone calls.
I found an old thread with a suggestion of emailing the MD direct but the email address doesn't work.
Anyone got anything else I can try.
T Mobile Customer services.... Joke...
Scott
They are three pay monthly phones and someone has tried to put £10 onto one of the phones and the Fraud department at T Mobile have cancelled the account. I have been trying for 4 days now to get it sorted out. After faxing more ID to them they still have not replied to any of my phone calls.
I found an old thread with a suggestion of emailing the MD direct but the email address doesn't work.
Anyone got anything else I can try.
T Mobile Customer services.... Joke...
Scott
0
Comments
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The department is not customer facing and, as EE, is being amalgamated into a new structure. Providing you give them what is required, you should have it resolved - although I'm unclear how anyone can top up a contract account, if that is what you meant.0
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