We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
T Mobile Fraud Department
ScottandJen
Posts: 1 Newbie
in Mobiles
I have had three mobiles blocked from the network due to Alleged Fraudulent activity on my account.
They are three pay monthly phones and someone has tried to put £10 onto one of the phones and the Fraud department at T Mobile have cancelled the account. I have been trying for 4 days now to get it sorted out. After faxing more ID to them they still have not replied to any of my phone calls.
I found an old thread with a suggestion of emailing the MD direct but the email address doesn't work.
Anyone got anything else I can try.
T Mobile Customer services.... Joke...
Scott
They are three pay monthly phones and someone has tried to put £10 onto one of the phones and the Fraud department at T Mobile have cancelled the account. I have been trying for 4 days now to get it sorted out. After faxing more ID to them they still have not replied to any of my phone calls.
I found an old thread with a suggestion of emailing the MD direct but the email address doesn't work.
Anyone got anything else I can try.
T Mobile Customer services.... Joke...
Scott
0
Comments
-
The department is not customer facing and, as EE, is being amalgamated into a new structure. Providing you give them what is required, you should have it resolved - although I'm unclear how anyone can top up a contract account, if that is what you meant.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.7K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.8K Work, Benefits & Business
- 603.2K Mortgages, Homes & Bills
- 178.2K Life & Family
- 260.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards