Still waiting for First First Utility bill!!!!!

Wywth

philwakely wrote: »

I believe that there would have been penalties for leaving if I had done so within three months, but I was just outside of that period. in any event, I cited 'breach of contract' on FU's part in my complaint letter so did not expect any penalties to be applied.

I have yet to receive my settlement bill, so do not know if they have applied any, but we'll wait and see - and fire off another complaint if they do.

The application of any early exit fees other than in accordance with the terms of the contract entered into could indeed be considered a breach of contract

dipsy

mikeassured wrote: »

Hi Dipsy

Did you get a final bill from EON? If you did then FU would have provided them with the meter reading, at least thats what happened when I left EON?

Sue

I don't recall getting a final bill from Eon, but I got a cheque for £35, I don't know how FU can have given EON a reading my meters are in my house....

I have no reported them to the ombudsmusman (can't spell it lol), and whilst I was doing this I was online on the chat to FU.. they have now asked me to take pictures of my meters and send them....

but before this they asked me for my opening readings from Oct... how would I know this ... I didn't even know the switch had taken place and no one asked for any readings

they said they have used the industry standard to work out my meter readings,,,, what on earth does that mean?

mikeassured

dipsy wrote: »

I don't recall getting a final bill from Eon, but I got a cheque for £35, I don't know how FU can have given EON a reading my meters are in my house....

I have no reported them to the ombudsmusman (can't spell it lol), and whilst I was doing this I was online on the chat to FU.. they have now asked me to take pictures of my meters and send them....

but before this they asked me for my opening readings from Oct... how would I know this ... I didn't even know the switch had taken place and no one asked for any readings

they said they have used the industry standard to work out my meter readings,,,, what on earth does that mean?

Could you contact Eon and ask what final meter readings they were provided with? I also got a cheque from Eon as I was in credit when final readings were applied.

Sue

Former_E.ON_Company_Representative:_Malc

dipsy wrote: »

I don't recall getting a final bill from Eon, but I got a cheque for £35, I don't know how FU can have given EON a reading my meters are in my house....

Sorry to pop on to this thread dipsy but just a thought. Did you manage your account online whilst you were with us?

If you did, the final bill will be posted online. You should still be able to see this by logging on to your old account with the username and password.

Hope this helps.

Malc

dipsy

Thanks Malc

I did have online billing but for the life of me I can't recall what my username or password was, to be fair I never logged on

also FU have now asked for pictures of my meters, which I have supplied, they are a nightmare....

Former_E.ON_Company_Representative:_Malc

Hi dipsy

I know what you mean about usernames and passwords. There's so many now!

If you contact us, though, we can let you know your username. From there, you'll be able to use the forgotten password link on our website to reset the password and log into your old account.

Hope this helps.

Malc

CrimpQueen

miketaff1408 wrote: »

Anyone else still waiting for a bill from First Utility????

Switched to them at the end of October to their Fixed term which was the cheapest on the market. Was expecting a variable direct debit monthly bill.

Yet still no bill. Have rung them today and about a month ago and they just keep saying "don't worry, you should get a bill soon!!!!"

Beginning to wonder whether I made a mistake switching from British Gas just to save myself £100 a year. For me, the service from British Gas was good. Submitted meter readings on the smartphone app once a month, then only paid for what I used. Simples. No going into large amounts of credit/debit depending on the time of year.

I changed over in November and have received my bills monthly. I have only seen one reminder for my readings though but just submit them at the end of the month. Been checking my useage etc online and all good for me.