iPhone broke, still in contract, please help.

Naf

macman wrote: »

It says 'contract with T Mobile'. Seems clear enough?

And you still have a contract with T-mobile if you go through a 3rd party - but only for your airtime. Your contract regarding the handset is with the retailer.

vandanfc

Take a look at this, it might be worth pursuing your original line of thought depending on what the problem with the iPhone is:


http://www.guardian.co.uk/money/2011/feb/05/how-long-electrical-goods-guaranteed

oopsadaisydoddle

vandanfc wrote: »

Take a look at this, it might be worth pursuing your original line of thought depending on what the problem with the iPhone is:


http://www.guardian.co.uk/money/2011/feb/05/how-long-electrical-goods-guaranteed

Taken from the above article:

Once the item is six months old, the onus is on you, the consumer, to show the item failed as a result of a manufacturing fault.

As we said earlier. OP will need to do this first and if that proves that it is inherently faulty, then yes, go after the retailer.

macman

Naf wrote: »

And you still have a contract with T-mobile if you go through a 3rd party - but only for your airtime. Your contract regarding the handset is with the retailer.

There's nothing in the OP's post to indicate a third party, so (in the absence of any further info), it can be assumed that T-Mobile are the retailer.

Naf

macman wrote: »

There's nothing in the OP's post to indicate a third party, so (in the absence of any further info), it can be assumed that T-Mobile are the retailer.

Possibly, although in my time working in mobile phone sales; many, many people presume that because their airtime contract is with the network, the network is also responsible for handset issues. Lots of people completely forget they even visited the third party and go straight to their network, believeing they must have purchased it there. If the OP is/was under this impression then it would not be surprising to hear nothing about a third party, even if it was purchased there.
Assuming the OP has read the thread, presumably they would have mentioned it by now... But they haven't responded to anything, so who knows?

easy

oopsadaisydoddle wrote: »

Taken from the above article:

Once the item is six months old, the onus is on you, the consumer, to show the item failed as a result of a manufacturing fault.

As we said earlier. OP will need to do this first and if that proves that it is inherently faulty, then yes, go after the retailer.

I would venture to suggest that it will be UTTERLY IMPOSSIBLE to show (much less to PROVE) that an electronic device which worked for 18 months had a fault which was inherent.

grumbler

I think that any fault (within reasonable length of time) that isn't a result of user-inflicted damage is a manufacturing fault.

dal4685

Apple do a out of Warranty repair and will replace a iPhone 4 for £140 with a refurbished one, as long as no other mobile phone Repairer has opened the iPhone.. Has the OP taken the iPhone to a apple store,if anyone would replace a faulty product out of warranty it would be Apple

Nereis

Rightly or wrongly ee/tmobile stores do not take iPhones in for repair, they send them through apple. As fair as I know this was Apple's decision but I'm not 100% sure. I'm not saying its the right thing at all but you won't get anywhere in a tmobile store, as it actually states on the paperwork that the customer signs that the phone must not be an iPhone. No staff member/manager would have the authority to override this, so I think you'd need to go through customer services to persue this, which might be more of a nightmare than its worth, as most of them will simply tell you to go in store. You're best bet is probably Apple.

oopsadaisydoddle

easy wrote: »

I would venture to suggest that it will be UTTERLY IMPOSSIBLE to show (much less to PROVE) that an electronic device which worked for 18 months had a fault which was inherent.

If that is the case, then the OP I believe, for want of a better phrase 'is stuffed'.

It clearly states the onus is on the consumer once 6 months has passed. If OP cannot not prove it then not much they can do.