Easyvan hire - big warning

martinbsp

Might be off-topic but I need to rant.

Booked a van through easyvan.com today for tomorrow. When I received a receipt it said I couldn't use cash or a debit card when paying the outstanding amount. Since I don't have a credit card I called Europcar to check this out only to be told there were no vans on offer.

Avoid easyvan.com like the plague, they obviously don't have live systems in place.

Chopper_Read

They take visa debit and you would know that before you booked it.

martinbsp

Chopper_Read wrote: »

They take visa debit and you would know that before you booked it.

Yes, they do take Visa Debit but only for the first part of the booking. What they don't tell you is that they DON'T take visa debit for the outstanding amount when you go to pick up the van.

Might want to re-read the original post?

Chopper_Read

It also says on their website you must bring a valid credit car when you collect the van. Did you even read that bit?

In order to collect your Van you must bring with you the following documents:

A copy of your easyVan Voucher

Valid, original driver's licence for ALL NAMED drivers:
All drivers' licences must be for manual transmission cars. An International Driver's permit/licence may be required for translation purposes if your national licence is not in Roman characters (e.g., Arabic or Chinese) and may only be used in conjunction with the national driver's licence.
UK drivers: photo card licence must be accompanied by the paper counterpart (we do not call the DVLA to confirm the status of a licence).

Photographic Identification:

Acceptable forms of photo ID for EU residents are:

• A valid passport - an expired passport can be used up to a maximum of two years after expiry
• Valid photographic EU or Swiss national identity card

NB: Non EU residents must present a passport

A valid credit card:
This must be in the principal drivers name and must have sufficient funds available to cover any required deposit.

Deposit:
A Deposit which is the Suppliers Excess and Fuel deposit will be taken from your credit card at the time of collecting the Vehicle.

2 valid forms of ID:
You must also provide 2 valid forms of identification in the drivers name when collecting the vehicle (Please check suppliers T&C as some suppliers require this to be the same as the driving licence). The two forms of ID should be utility bills that are no more than 6 months old and must display the name and address of the principal driver.

We CANNOT allocate a Van to you without these documents or if we are unable to collect the deposit from your card (Photocopies, faxes or letters are not acceptable). Please note we will not provide a REFUND in these cases.

NB: Please check the local terms and conditions before completing your booking.

Chopper_Read

I suggest you re title this thread.

Don't sign up to anything online until you have read all the terms and conditions.

martinbsp

Chopper_Read wrote: »

I suggest you re title this thread.

Don't sign up to anything online until you have read all the terms and conditions.

Point taken!

But they still offered goods that weren't available.

Chopper_Read

martinbsp wrote: »

Point taken!

But they still offered goods that weren't available.

You weren't in a position to fulfil your obligations either were you?

So we could say avoid martinbsp at all costs.:D

iolanthe07

It is faily common for rental firms to insist on an open credit line on a credit card. This means they can hammer you if there is any damage when you return the vehicle. They can't do this with a debit card if you only have a few pounds in the account.

Chopper_Read

iolanthe07 wrote: »

It is faily common for rental firms to insist on an open credit line on a credit card. This means they can hammer you if there is any damage when you return the vehicle. They can't do this with a debit card if you only have a few pounds in the account.

Exactly the reason why.

[Deleted User]

Avoid these national van hire chains. Find a local garage indie garage that hires vans out.

Local one near me will hire a transit for £50 a day and you can pay by cash when you collect.

[Deleted User]

iolanthe07 wrote: »

It is faily common for rental firms to insist on an open credit line on a credit card. This means they can hammer you if there is any damage when you return the vehicle. They can't do this with a debit card if you only have a few pounds in the account.

Chopper_Read wrote: »

Exactly the reason why.

Or use a nearly maxed out credit card :rotfl: