laptopsdirect.co.uk - paid for new laptop, received second hand

dondyndyron

Just having a horrible experience dealing with laptopsdirect.co.uk. Paid for a new laptop but received something looking like refurbished.

The case of the laptop has dents, scratches (or something looking like scratches) and something sticky, like a glue on the sides of the laptop. The original protective film has been already removed and put back with dust particles and air bubbles trapped under it. No CD-ROMs, no chance to recover it in case of Operating System failure. All wrapping plastic bugs, clearly, had been used somewhere else. And generally you can see that the item was re wrapped.

As usual in these cases, customer service is rubbish and never come back and only warning that I'll need to pay for everything.

Luckily I have done some pictures and have all order details.

They say that in any case (refund or new item) I'll need to pay 10% of the item price because I have opened the box. It's around £70.

I have returned item 7 days ago and haven't got anything from them.

How can I fight with them by the law? I would like to get my money back and do not pay anymore for rubbish business.

Thank a lot in advance.

PS People, avoid laptopsdirect.co.uk

mattyprice4004

How long after receiving it did you send it back?

dondyndyron

mattyprice4004 wrote: »

How long after receiving it did you send it back?

I have received it on Tuesday and posted back on Thursday same week.

neilmcl

dondyndyron wrote: »

How can I fight with them by the law? I would like to get my money back and do not pay anymore for rubbish business.

Simple. The item is not as described and under the SOGA you are entitled for a full refund plus any costs you incur dealing with this, ie, having to pay for a return. They cannot charge you any kind of fee! Even if you were to cancel under the DSRs (Distance Selling Regulations) the seller has to give you a full refund, they are not allowed to charge a restocking fee.

bod1467

You paid by credit card? See the Section 75 article linked at the top of this forum.

dondyndyron

bod1467 wrote: »

You paid by credit card? See the Section 75 article linked at the top of this forum.

Nope, Debit.

dondyndyron

neilmcl wrote: »

Simple. The item is not as described and under the SOGA you are entitled for a full refund plus any costs you incur dealing with this, ie, having to pay for a return. They cannot charge you any kind of fee! Even if you were to cancel under the DSRs (Distance Selling Regulations) the seller has to give you a full refund, they are not allowed to charge a restocking fee.

Thanks a lot! What would be the next step. How can I use SOGA?

neilmcl

Read the stickies at the top of the page, then you'll need to write a letter before action referencing the Sale of Goods Act 1979 and the fact that the item in question was not as described and you require a full refund of all monies paid.

zaax

dondyndyron wrote: »

Nope, Debit.

Most d/card issuers use that same rules as credit cards for refund etc. in otherwords do a charge back - see http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

Though I would use money on-line and claim and extra 10% above full price and P&P for disappointment - shysters need to be taken to book.

bod1467

zaax wrote: »

Though I would use money on-line and claim and extra 10% above full price and P&P for disappointment

How have you quantified that at 10%? How could OP justify that in front of a judge?

keyser666

dondyndyron wrote: »

Just having a horrible experience dealing with laptopsdirect.co.uk. Paid for a new laptop but received something looking like refurbished.

The case of the laptop has dents, scratches (or something looking like scratches) and something sticky, like a glue on the sides of the laptop. The original protective film has been already removed and put back with dust particles and air bubbles trapped under it. No CD-ROMs, no chance to recover it in case of Operating System failure. All wrapping plastic bugs, clearly, had been used somewhere else. And generally you can see that the item was re wrapped.

As usual in these cases, customer service is rubbish and never come back and only warning that I'll need to pay for everything.

Luckily I have done some pictures and have all order details.

They say that in any case (refund or new item) I'll need to pay 10% of the item price because I have opened the box. It's around £70.

I have returned item 7 days ago and haven't got anything from them.

How can I fight with them by the law? I would like to get my money back and do not pay anymore for rubbish business.

Thank a lot in advance.

PS People, avoid laptopsdirect.co.uk

What laptop did you buy? Can you post a link?