Advice please...

alberto2012

Hi. I really hope sumone can help.

My wife and I would like to claim compensation through T.Cook.

Il keep it short.

Flight from Glasgow to Calgary on 29th july 2009

Flight was delayed for over 20 hours..

Put up in glasgow hotel, Got re-issued tickets / boarding passes on morning of 30th july with DIFFERENT flight numbers.

Communications with T.cook were a joke, even after complaint letter after holiday.

I have checked through flight stats that the only flight from GLA - CAL on the 29th was recorded as CANCELLED..

So, do we claim compensation for cancelled OR delayed flights?

And how do we do this without (unfortunately) NO old/previous correspondence or proof of our horrible experience??

Please help

111KAB

alberto2012 wrote: »

Hi. I really hope sumone can help.

My wife and I would like to claim compensation through T.Cook.

Il keep it short.

Flight from Glasgow to Calgary on 29th july 2009

Flight was delayed for over 20 hours..

Put up in glasgow hotel, Got re-issued tickets / boarding passes on morning of 30th july with DIFFERENT flight numbers.

Communications with T.cook were a joke, even after complaint letter after holiday.

I have checked through flight stats that the only flight from GLA - CAL on the 29th was recorded as CANCELLED..

So, do we claim compensation for cancelled or delayed flights?

And how do we do this without (unfortunately) NO old/previous correspondence or proof of our horrible experience??

Please help

Post on Thomas Cook thread.